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Post by BurlyBeaR on Apr 8, 2018 16:31:13 GMT
It would seem that some members have lost their TodayTix credits because the company have seen people sharing referral codes on line which is apparently against their T&C’s.
If TodayTix had a problem with the thread here on TheatreBoard they could have contacted us and told us that their T&C’s didn’t allow sharing of codes. We would have happily complied.
The original thread which contained many members codes has been removed. We understand that the referral code promotion is discontinued.
If you still want to discuss this company then this is the thread to do it.
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Post by partytentdown on Apr 8, 2018 18:00:22 GMT
To repeat my situation from the other thread - I had accrued around £200 of credit which approximately £150 of was from 'real world' family and friends, work colleagues etc. The rest was from people who generously used my code from the thread on this site - many others also posted their codes so there was a sense that we were sharing them as a community. They weren't being abused, as you can only use one code. I must have sent hundreds, maybe thousands of pounds worth of business their way, and I had no idea this was considered against the rules. They did not email me to tell me the promotion was ending, nor have they told me they were removing my credit or why - they have simply erased it from my account. I have emailed them to ask, but had no reply. I had been saving it up since the app launched about two years ago to treat my sister to top price seats to her favourite show, which I wouldn't usually be able to do. That's now out of the window.
I am aghast that I have broken the rules but I had no idea that sharing the code on a community forum would constitute a violation - after all, we are all keen theatregoers and likely to be keen users of the app once referred to it. Even if they had wiped the credit I gained from online users, I could understand that. But they have also wiped the credit gained from my real life referrals. To make it worse, there is not even a mention on the app that the credit or the referral scheme ever existed, so I can't even check the Terms and Conditions to confirm which rule I broke.
I am really disappointed, but hey - what can I do?
I'd be interested to hear if this has affected anybody else.
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Post by Deleted on Apr 8, 2018 18:14:45 GMT
At least one other person here had the same experience (I'll leave it to them if they want to post again), and there are several experiences mentioned in this thread on Broadway World www.broadwayworld.com/board/readmessage.php?thread=1108525Also some other experience if you google going back a few months - found some comments on trustpilot - looks like they targetted people with large credits they considered "suspicious". People have been sharing codes all over the place for a couple of years - presumably TodayTix were aware of this, so if it violated the rules should have taken action earlier as BurlyBear says. |
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Post by BurlyBeaR on Apr 8, 2018 18:23:51 GMT
What a shame that what was a very positive discussion about this company amongst theatre enthusiasts who actually buy tickets has turned into one where they now look really petty and mean.
PR Fail.
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TodayTix
Apr 8, 2018 18:57:05 GMT
via mobile
Post by danb on Apr 8, 2018 18:57:05 GMT
It says in the Broadwayworld article that the scheme doesn’t end til April 30th. Can people not just get stuff booked asap or is this not the case?
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TodayTix
Apr 8, 2018 19:00:39 GMT
via mobile
Post by ensembleswings on Apr 8, 2018 19:00:39 GMT
It says in the Broadwayworld article that the scheme doesn’t end til April 30th. Can people not just get stuff booked asap or is this not the case? In theory yes they can but that’s providing they still have the credit. TodayTix seem to have removed some people’s credit meaning certain users now have no credit to claim. |
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Post by partytentdown on Apr 8, 2018 19:05:17 GMT
It says in the Broadwayworld article that the scheme doesn’t end til April 30th. Can people not just get stuff booked asap or is this not the case? In theory yes they can but that’s providing they still have the credit. TodayTix seem to have removed some people’s credit meaning certain users now have no credit to claim. This is my case. The app has absolutely no mention of being able to use credit, not even a thing that says CREDIT £0 or similar. Just no option to use it at all, even when I get right through to the final confirm button. |
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Post by grannyjx6 on Apr 8, 2018 19:56:10 GMT
I've only just joined TodayTix as I'm hoping to take advantage in a week or so when we are in London. I got an email saying that the scheme had been discontinued, before I had even booked anything.
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Post by christya on Apr 8, 2018 21:21:27 GMT
Quite honestly, their behaviour this week has been so shoddy in general that I'll actively be advising friends NOT to use them - you can, after all, get all of those deals elsewhere, with the exception of the digital lotteries.
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Post by shady23 on Apr 8, 2018 22:45:40 GMT
When we have recommended to friends and family they have booked and Today Tix have done very well out of it.
When some posted codes on here people have booked and Today Tix have done very well out out of it.
I can't imagine a company complaining that people are booking with them? That's effectively what they are doing. We recommended them because of the loyalty scheme, not because of great deals or wonderful customer service.
Now they have taken all that goodwill they built up from the scheme and thrown it away. Bizarre.
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Post by showgirl on Apr 9, 2018 3:48:13 GMT
I too am disappointed, though appreciate that I have lost nothing compared to some here. I used a code from a fellow member but had yet to get anyone to use mine so have never had any credit whatsoever. I plan to contact Todaytix about this to remonstrate with them but from reports above, doubt they will budge. As has been pointed out, a person may only use a code once and if this results in extra business, surely everyone benefits?
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Post by showgirl on Apr 9, 2018 4:23:11 GMT
I have emailed Todaytix to ask if this is true and if so why, since they haven't had the courtesy (or common sense) to contact their users in advance to let them know and to explain.
Amongst other things I have said I am now less likely to book with them. Interestingly, if you check the US version of the site, you will find the referral credits scheme is still shown.
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Post by Deleted on Apr 9, 2018 5:34:46 GMT
Agree with the above. Personally I've not lost anything (had £20 credit which I've been able to use) but they've treated people who've put a lot of business their way very poorly. Can't see myself using them in the future.
Incidentally if you have the iPhone app you can review the todaytix app in the app store. Not sure if you can do the same on Android?
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TodayTix
Apr 9, 2018 7:13:09 GMT
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Post by alece10 on Apr 9, 2018 7:13:09 GMT
Well I used the credit I had a while ago which was only a tenner anyway. Don't have many friends as you can see.
Badly handled but won't stop me using them as their rush ticket and lottery scheme is great. Saves standing outside the theatre queueing in the morning.
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Post by ensembleswings on Apr 9, 2018 8:52:19 GMT
Personally I haven't lost any credit (I'd only earned £30 over the year and I'd already spent it) but that hasn't stopped me being disappointed with the way they've handled this. It's fair enough them stopping the scheme, I've no issues with that, but only giving people 3 weeks to claim their credit I felt was wrong to begin with, let alone completely taking away the credit some have accumulated.
I only ever used the app for the lotteries and rush tickets, then the odd discounted ticket in the sales they occasionally do. I agree that this won't stop me using them for these but it will stop me even considering buying a full price ticket and recommending them to others
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Post by anita on Apr 9, 2018 9:22:56 GMT
Have lost over £64 which now means I won't be able to see "Chess". Will not use them again & am acticevely advisising my friends against using them now.
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Post by ellie1981 on Apr 9, 2018 9:24:21 GMT
I sort of fell out of love with TodayTix when they became more well known and started advertising with posters around London. Classic case of “I loved this before the rest of the public knew about it, and now they’re mainstream they have sold out” syndrome.
They probably make more money now which is great for them, but I’ve found the seats on offer are far inferior to what they were over a year ago.
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Post by zak97 on Apr 9, 2018 9:31:29 GMT
I tweeted TodayTix once to ask if referral codes could be shared here - they said yes, it was fine!
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Post by jamb0r on Apr 9, 2018 9:40:56 GMT
I tweeted TodayTix once to ask if referral codes could be shared here - they said yes, it was fine! Do you still have this tweet? If you could get a screenshot of it it could maybe be useful for those that have lost their credit to use if they wanted to argue that the policy wasn't clearly stated or enforced earlier, unless they made a change to the terms and conditions after you sent that tweet. |
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Post by zak97 on Apr 9, 2018 9:45:38 GMT
I tweeted TodayTix once to ask if referral codes could be shared here - they said yes, it was fine! Do you still have this tweet? If you could get a screenshot of it it could maybe be useful for those that have lost their credit to use if they wanted to argue that the policy wasn't clearly stated or enforced earlier, unless they made a change to the terms and conditions after you sent that tweet. - hope this helps anyone! |
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Post by jamb0r on Apr 9, 2018 9:49:26 GMT
Well that looks like pretty perfect evidence to me that this whole situation shouldn't exist in the first place, unless they changed their terms and conditions since 2016 which they may have done.
What a mess!
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Post by zak97 on Apr 9, 2018 9:51:09 GMT
I've seen referral codes plugged in YouTube videos too, so surely they should lose their credit too - provided it has not already been spent.
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Post by anita on Apr 9, 2018 13:54:54 GMT
Do you still have this tweet? If you could get a screenshot of it it could maybe be useful for those that have lost their credit to use if they wanted to argue that the policy wasn't clearly stated or enforced earlier, unless they made a change to the terms and conditions after you sent that tweet. I have just messaged them again saying they were asked & said it was OK. Let's see what they say. - hope this helps anyone! |
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Post by anita on Apr 9, 2018 13:59:42 GMT
They have just replied saying the conditions were updated regularly. - Looks like no dice.
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Post by oxfordsimon on Apr 9, 2018 14:04:42 GMT
If they didn't inform you of the conditions directly, you still have a case. It is not up to you to check their website in case they have changed the rules - they have to demonstrate that they told you.
Ask for the notification of the changes to T&Cs - see what paper trail they can produce. Due diligence (or lack thereof) is something that Trading Standards take VERY seriously.
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