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Post by Deleted on Jun 8, 2020 14:00:49 GMT
A refund from ATG magically appeared on my card at the weekend, despite me not acting on an email asking me to call to verify my details for the refund to be processed...very confused but glad of the refund!
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8,162 posts
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Post by alece10 on Jun 8, 2020 14:15:22 GMT
Has anyone had any refunds from the Royal Exchange or Liverpool Playhouse yet? I asked the Royal Exchange for refunds on West Side Story and a season ticket weeks ago, then never heard anything. I chased it up and apparently I hadn't received either of their emails with the refund links on. Filled out the forms about a fortnight ago, still no money, but then today I've had an email asking what I want to do about my Glass Menagerie ticket (which should be part of the season ticket.) When the Playhouse phoned about a month into the closure I was told that they were hoping to get the refund sorted "within the next week." Then nothing until two weeks ago, someone phoned a few times when I was in work, and I've heard nothing since. Think I'm going to go the chargeback route. Haven't had this kind of messing about with other venues. In fact, I changed my mind about wating for The Sound of Music to be rescheduled at Storyhouse, filled in a form on their website, had a response within a few hours, and the money was in my account within a couple of days. I know it's a huge thing to process their entire seasons, but the one at the Playhouse was only a couple of days into their closure, and it's been nearly three months now. I've been quite laidback about it until now, but they're starting to piss me off, particularly as they're two venues I used to hold in high enough regard to join both of their membership schemes. (Sorry, turned into a bit of a rant.) I'm still waiting for my REX refund. I opted for refund by the form weeks ago. I did check the e mail I got a while back and it did say it could take "several weeks" to get a refund. |
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Post by Dr Tom on Jun 8, 2020 15:34:02 GMT
I'm still waiting for my REX refund. I opted for refund by the form weeks ago. I did check the e mail I got a while back and it did say it could take "several weeks" to get a refund. Same here. But they're far from the only theatre taking their time to process refunds. |
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8,162 posts
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Post by alece10 on Jun 8, 2020 15:45:40 GMT
I'm still waiting for my REX refund. I opted for refund by the form weeks ago. I did check the e mail I got a while back and it did say it could take "several weeks" to get a refund. Same here. But they're far from the only theatre taking their time to process refunds. I'm not complaining and I am happy to wait for refunds from the smaller regional and independent theatres as I know how they are struggling. If I lived in Manchester I'd have probably taken a credit note but I have no idea if or when I will be up there. |
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Post by Deleted on Jun 8, 2020 16:13:52 GMT
When the Playhouse phoned about a month into the closure I was told that they were hoping to get the refund sorted "within the next week." Then nothing until two weeks ago, someone phoned a few times when I was in work, and I've heard nothing since. Think I'm going to go the chargeback route. I sympathise as I felt the same with a couple of organisations who were very slow at refunding. But I would add this is a bit of a "nuclear option" and does as I understand it cost the theatre more (in terms of money and time) to process. So personally I'd reserve this option for the case when you're 100% sure you won't get a refund - eg they have explicitly refused, or they have ceased trading like the Leicester Haymarket. |
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Post by bimse on Jun 28, 2020 7:21:57 GMT
Hello Dolly tickets refunded without even having to ask. Very sad though.
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Post by talkingheads on Nov 9, 2022 12:58:45 GMT
Just have to say, awful experience with Theatre Royal Windsor. I can now not make the panto I booked for, I realised I couldn't get a refund, but they refused point blank to even give me a credit voucher on my account. So now two front row tickets that they could have resold will go unused, what a ridiculous policy.
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Post by talkingheads on Nov 18, 2022 14:06:59 GMT
Just to have another mini moan - has anybody else had any luck ringing the London Palladium? They don't answer emails and you go through four options on the phone only to be cut off! Absolutely despicable customer service.
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