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Post by Deleted on May 15, 2020 6:01:37 GMT
Has anyone heard anything from the Leicester Haymarket? Their website still only has the message on that was put up the day the theatres closed, which says not to contact the box office. Having had refunds for everything else I had booked right up until mid-June, I'm getting a bit hacked off that I still haven't heard anything from the Haymarket about a performance from 21st March. That is very poor. Their twitter and facebook accounts have been silent since late March too. Bunch of posts on their facebook page from customers making similar points to you: I think if I was in your position, at this point I would be trying for a chargeback through my credit or debit card company. Unless you choose to write the money off to support the theatre. Maybe email the box office then you can quote the response when you contact your card issuer. The ownership of the theatre looks a bit odd, see this article: www.leicestermercury.co.uk/news/leicester-news/how-haymarket-theatre-bosses-plan-1272726Note the "until 2020" bit! In other news - my Evita refund came through, only big one I have left now is Sunday in the Park. |
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Post by Deleted on May 15, 2020 14:22:48 GMT
My Evita refund also finally through!
All done now for refunds but between the amount I had booked, the different companies and one in particular, my God it was hard work.
Everything I have coming up now I will ask for exchanges for (assuming rescheduled) - Joseph, Les Mis Brum, Phantom Brum, Rent. Then the next thing I have is Bat in September - I so so so hope that tour will start on time!
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Post by CG on the loose on May 15, 2020 15:09:15 GMT
Just had an email from ATG re a June booking for Come From Away - I'd already seen the credit voucher pop up on my account, alongside two others for earlier bookings, but it's the first time they've actually contacted me. The form to exchange for another date can also be used (it says in smaller print) to request a refund, although there is nowhere on the form itself to do so... just an "I'm writing about another query" option. I get that they'd rather I exchange, and I'll definitely be going back to Come From Away as soon as I can, but I'd rather wait to book until I know when that actually is. Happy to report that the above form submissions yielded a phone call today (to check the card I'd paid on was still valid) and a refund for both the Come From Away tickets and a third for Once at Brum Hippodrome that I hadn't yet contacted them about. |
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Post by Dawnstar on May 15, 2020 16:40:43 GMT
I think if I was in your position, at this point I would be trying for a chargeback through my credit or debit card company. I have absolutely no idea how one would go about doing this & I'm not sure I can face the stress of trying to find out. I might just have to write it off as one of those things. At least it was only one ticket & under £40. |
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Post by Deleted on May 15, 2020 17:14:20 GMT
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Post by BurlyBeaR on May 15, 2020 17:32:10 GMT
I think if I was in your position, at this point I would be trying for a chargeback through my credit or debit card company. I have absolutely no idea how one would go about doing this & I'm not sure I can face the stress of trying to find out. I might just have to write it off as one of those things. At least it was only one ticket & under £40. The one and only time I’ve needed to do this was in relation to a hotel booking. It was very straightforward. I just gave my credit card company the details of what had happened abd I had to forward the booking info and they took it from there. The only slight annoyance is that they have to give the company you’re claiming against a period of time to challenge the claim. It might have been 60 or 90 days. It was a drag waiting but if you’re not desperate for the money it’s fine (mine was for £900!). you’ll get your money back no doubt about it though. |
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Post by talkingheads on May 15, 2020 17:42:20 GMT
Well as expected my Austentatious booking for June isn't going ahead, intriguingly ATG are rescheduling it instead of a voucher or refund like the other ones. As Austentatious is a weekly show I have no idea what date will be chosen as a like for like.
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Post by Dawnstar on May 15, 2020 20:53:49 GMT
I think I'll just leave it & keep hoping the theatre eventually gets back to people. I hate anything to do with finance - I can barely be forced to read my monthly bank statements even - so I'm not sure I could even bring myself to do it for hundreds of pounds, let alone under £40. And at least I now know the theatre doesn't seem to have refunded anyone so it's not just me. |
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Post by Deleted on May 16, 2020 14:32:17 GMT
I had a weekend in London booked for June. Sunday with Jake, Angels and Hairspray all requiring me to do something to get my money back. Just had a mail from PremierInn saying I’ll be refunded. No credits, no offers, just “we are giving you your money back”. My opinion of this company is now very high. My Premier Inn refund appeared on my credit card account today. Very impressed, much more likely to use them in future than the other chains who have been less flexible with other bookings I've had - all refunded eventually but took some haggling. |
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Post by talkingheads on May 17, 2020 8:59:43 GMT
Interesting comments from four different industry people: bbc.in/2WTjU37 |
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Post by Deleted on May 27, 2020 18:45:26 GMT
Capital Theatres, Edinburgh emailed me today about Phantom’s cancellation and they’re offering the choice of a credit voucher, a refund or you can donate the money to them as they are a charity. For all 3 options you must email them to explain what process you want to proceed with.
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Post by alece10 on May 31, 2020 10:52:59 GMT
Just read a very interesting article from The Times titled "Private equity and the cursed theatre giant. ATG"
it talks about ATG's handling of refunds and also the company in general which is a very interesting read. Much of which I was not aware of.
It also said they charge cast members for bottled water and wi fi.
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Post by Deleted on May 31, 2020 11:55:21 GMT
Interesting read, thanks for flagging it up. Carl Woodward has posted a scan of the article on twitter.
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Post by Rory on Jun 1, 2020 3:21:08 GMT
I had a weekend in London booked for June. Sunday with Jake, Angels and Hairspray all requiring me to do something to get my money back. Just had a mail from PremierInn saying I’ll be refunded. No credits, no offers, just “we are giving you your money back”. My opinion of this company is now very high. My Premier Inn refund appeared on my credit card account today. Very impressed, much more likely to use them in future than the other chains who have been less flexible with other bookings I've had - all refunded eventually but took some haggling. I second this. My two Premier Inn Hub bookings for May and August were refunded with minimal hassle very quickly. Mightily impressed. |
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Post by talkingheads on Jun 1, 2020 8:17:21 GMT
My Premier Inn refund appeared on my credit card account today. Very impressed, much more likely to use them in future than the other chains who have been less flexible with other bookings I've had - all refunded eventually but took some haggling. I second this. My two Premier Inn Hub bookings for May and August were refunded with minimal hassle very quickly. Mightily impressed. Yeah I have to add my compliments to Premier Inn. I had a room booked in Cardiff for a concert. I'd completely forgotten to cancel it and got a phone call checking if I was a key worker or if I wanted a refund and got the refund through the next day. |
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Post by clair on Jun 1, 2020 8:25:39 GMT
And it's companies like Premier Inn who will get business once this changes and we can travel again - I'll be remembering those who dealt with things well as well as those who did the opposite. Equally I know which of my friends made contact and which didn't and thus which ones I will have all the time in the world for and which ones are more acquaintances than friends
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Post by Deleted on Jun 1, 2020 17:19:31 GMT
I am very impressed with Edinburgh Capital Theatres. I emailed 6 days ago about refunds and got a personal reply this afternoon, and money should be back in my account within the next week. It was just such a simple, easy process made clear in the initial cancellation emails.
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Post by CG on the loose on Jun 1, 2020 21:08:18 GMT
Very clear email from Brum Hipp today re cancelled POTO ... credit voucher enclosed with instructions on donation or full refund included, the latter option requiring a phone call, but this is one of my 'locals' and I'm happy to take the credit.
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Post by Deleted on Jun 1, 2020 22:21:35 GMT
Newcastle Theatre Royal were also in touch this afternoon - they are giving the following options
- Exchange tickets to the rescheduled dates (which I have chosen)
- Donate full purchase amount
- Full or partial refund
- Full or partial credit voucher
- Place booking on hold and wait to be contacted when the theatre reopens
For each option all you need to do is click the link to the preferred option when your show cancellation email comes in.
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Post by Deleted on Jun 2, 2020 10:13:15 GMT
Has anyone had dealings with Ticketmaster and rescheduled gigs? I had tickets for Diana Ross in July and it’s been put back 11 months. Where as I’d love to see DR I’m also concerned that the venue or Ticketmaster may eventually go into administration and swallow my £90 nosebleed ticket payment. Is there an easy way to request a refund or is it a big headache like ATG?
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Post by Deleted on Jun 3, 2020 18:40:45 GMT
Arts Theatre emailed instantly whenever the summer closure was confirmed - you can either get a credit note or exchange in most cases, or a refund if that’s what you prefer, and you can also choose to donate your booking fees (£1.75 per ticket) if you wish, which I did - you just need to email their box office to indicate which process you want to go through with.
A member of the team replied soon after and processed it for me, within an hour of the request bring sent.
It’s places like the Arts which I will be going to when we’re reopened - good customer service, clarity and speed.
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Post by jess173 on Jun 8, 2020 10:14:22 GMT
Has anyone heard from the Globe yet?
ATG has refunded my ticket for A Doll's House and Six has confirmed the refund for my July ticket but I haven't heard anything from the Globe. I were to see Romeo & Juliet on the first Sunday in July.
I would be willing to donate part of my ticket cost to them but they haven't sent out any information about refund policy and I can't find anything on their site either.
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Post by Deleted on Jun 8, 2020 10:20:38 GMT
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Post by jess173 on Jun 8, 2020 10:30:06 GMT
Oh great, thanks. I must have been blind. Sorry... ^^ Guess I'll have to wait patiently until they contact me then. |
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Post by marob on Jun 8, 2020 13:51:48 GMT
Has anyone had any refunds from the Royal Exchange or Liverpool Playhouse yet?
I asked the Royal Exchange for refunds on West Side Story and a season ticket weeks ago, then never heard anything. I chased it up and apparently I hadn't received either of their emails with the refund links on. Filled out the forms about a fortnight ago, still no money, but then today I've had an email asking what I want to do about my Glass Menagerie ticket (which should be part of the season ticket.)
When the Playhouse phoned about a month into the closure I was told that they were hoping to get the refund sorted "within the next week." Then nothing until two weeks ago, someone phoned a few times when I was in work, and I've heard nothing since. Think I'm going to go the chargeback route.
Haven't had this kind of messing about with other venues. In fact, I changed my mind about wating for The Sound of Music to be rescheduled at Storyhouse, filled in a form on their website, had a response within a few hours, and the money was in my account within a couple of days.
I know it's a huge thing to process their entire seasons, but the one at the Playhouse was only a couple of days into their closure, and it's been nearly three months now. I've been quite laidback about it until now, but they're starting to piss me off, particularly as they're two venues I used to hold in high enough regard to join both of their membership schemes.
(Sorry, turned into a bit of a rant.)
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