239 posts
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Post by dizzieblonde on Apr 21, 2020 18:15:23 GMT
DMT have offered me an option of a full refund or a credit note for my Mary Poppins tickets in May. Does anyone know what the restrictions and risks are on a credit note - how long do I have to use it? The website has no information on these - are they treated like gift vouchers?
I just can't figure out what to do - the only sweetener offered to take the credit is a year's membership for the DMT+ (worth £35 according to the website). Is it worth it, or is the situation too fluid even to hold onto a credit note with an expiry date? I know that the fair thing for the theatres is to allow them to keep my money, but I have concerns that this is my only opportunity to make my choice. If I decide to take the credit note, I'm fairly sure that's irreversible. Has anyone had any experience of changing their minds, and getting anywhere to get a credit note turned into a full refund?
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Post by Deleted on Apr 21, 2020 19:19:50 GMT
I was offered the same for my booking for Rosmersholm and asked them on twitter ...
So if the credit you are offered is for another performance of Mary Poppins, presume the same would apply. I took the credit as for the single ticket I had, the free DMT+ membership for 12 months from when they reopen is a good deal.
The absolute worst case scenario, I guess, is that DMT goes bust and your credit note becomes worthless. Which is unlikely as they are a big concern. But in that case, assuming you paid by credit card, you ought to be able to claim the cost back from your card issuer, I think.
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4,806 posts
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Post by Mark on Apr 22, 2020 9:29:58 GMT
As of now it would appear that all Delfont Mackintosh venues have no performances on sale until 7th September
Cursed Child off-sale until September 9th
Think its only a matter of time before more follow.
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724 posts
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Post by basdfg on Apr 22, 2020 10:29:36 GMT
As of now it would appear that all Delfont Mackintosh venues have no performances on sale until 7th September Cursed Child off-sale until September 9th Think its only a matter of time before more follow. Suspect it won't be long till My dad has to somehow get a refund for a late september booking of Hello Dolly booked in person at the Box Office. |
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Post by Deleted on Apr 22, 2020 12:17:24 GMT
As of now it would appear that all Delfont Mackintosh venues have no performances on sale until 7th September Cursed Child off-sale until September 9th Think its only a matter of time before more follow. Gosh that would be a shame. Though in the absence of an official statement; hopefully it's just to manage the uncertainty by not selling tickets that they MIGHT end up having to refund or exchange. I think we can all agree that in general the refund and exchange process has been very complex! Then if govt do announce in for example June that theatres could open in July, tickets will go back on sale.... |
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724 posts
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Post by basdfg on Apr 22, 2020 13:12:05 GMT
As of now it would appear that all Delfont Mackintosh venues have no performances on sale until 7th September Cursed Child off-sale until September 9th Think its only a matter of time before more follow. Gosh that would be a shame. Though in the absence of an official statement; hopefully it's just to manage the uncertainty by not selling tickets that they MIGHT end up having to refund or exchange. I think we can all agree that in general the refund and exchange process has been very complex! Then if govt do announce in for example June that theatres could open in July, tickets will go back on sale.... I note Snooker at the Crucible starting on the 31st July is non committal regarding audiences- so obviously no one is sure. |
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1,743 posts
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Post by fiyero on Apr 24, 2020 9:18:53 GMT
Sister Act London pushed back by a year. Tickets remain valid for new dates (not sure if we use the same tickets or get new ones)
Due to current government guidelines resulting in a delay to the production, the producers of Sister Act announced today that performances in London have now been rescheduled.
Sister Act was due to open at the Eventim Apollo from 21 July 2020 to 30 August 2020.
The London run at the Eventim Apollo is now rescheduled to open 20 July 2021, where it will play until 29 August 2021.
Current ticketholders for the London run have been moved into the same seats for equivalent performances by day of week for the 2021 run. Patrons will be able to use their current ticket for performances next year. Performance times remain unchanged.
As a ticket holder, you do not need to do anything. The new date for your booking is detailed below.
In London, the show will star the previously announced Whoopi Goldberg as ‘Deloris Van Cartier’ and Jennifer Saunders as ‘Mother Superior’. Further casting for the London run will be announced soon.
Whoopi Goldberg, who is also one of the producers of Sister Act, said today, ‘We are thrilled with the overwhelming support from people all over the world who have been buying tickets for Sister Act. We are all disappointed not to be able to do the show this summer, but Jennifer and I can’t wait to see you all next year’.
Producer Jamie Wilson said today, ‘Due to COVID-19, We have made the very difficult decision to reschedule our London run of Sister Act to 2021. By rescheduling the production exactly 12 months later to the same performance dates, meaning ticket holders keeping their same seats, we believe we have made the best decision open to us. I would like to thank the team at the Eventim Apollo, Whoopi, Jennifer and everyone involved with the show who has reworked their schedules to make this move possible. We can’t wait to open the convent next year and share this incredibly celebratory musical with you all’.
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3,352 posts
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Post by Dr Tom on Apr 24, 2020 9:52:07 GMT
The production of The Glee Club at the Kiln Theatre (4 to 27 June) has been cancelled. Just had an email.
This one had already started on a UK tour prior to a run at the Kiln, but I presume all remaining dates are off.
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3,583 posts
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Post by Rory on Apr 24, 2020 11:28:11 GMT
It's wonderful that Sonia Friedman is announcing things like the return of Jerusalem next year and Dreamgirls tour casting but it would be more helpful at this stage to know if The Doctor is going to go the same way as The Watsons and be cancelled or postponed, hopefully the latter. It's certainly unlikely at this stage to be running for seven weeks in June/July despite the fact it's still on sale.
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848 posts
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Post by duncan on Apr 29, 2020 9:34:02 GMT
Just had an email from the Festival Theatre telling me that Swan Lake (postponed visit was supposed to be April 9th) has been rescheduled to mid-September and I can rebook now.
Overly optimistic from the theatre and company.
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146 posts
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Post by lou on Apr 29, 2020 11:11:17 GMT
Had an email from ATG about Once being cancelled at the Alexandra Theatre in Birmingham. Was due to be on during the first week of June.
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264 posts
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Post by squidward on Apr 29, 2020 11:37:59 GMT
I just got my refund this morning for 4000 Miles at the Old Vic. I had to chase it as I never received any information about rescheduling or refund applications.
My tickets were for last night’s performance so although I understand the enormous amount all the box offices are having to deal with at the moment, I was surprised that no information was forthcoming prior to the date I had booked. I would imagine given the cast in the show, they must have known this would have been a tricky one to reschedule. I hope it does go ahead in the future though.
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Post by Deleted on Apr 29, 2020 19:23:00 GMT
I just got my refund this morning for 4000 Miles at the Old Vic. I had to chase it as I never received any information about rescheduling or refund applications. My tickets were for last night’s performance so although I understand the enormous amount all the box offices are having to deal with at the moment, I was surprised that no information was forthcoming prior to the date I had booked. I would imagine given the cast in the show, they must have known this would have been a tricky one to reschedule. I hope it does go ahead in the future though. Surprised you didn't hear anything - I got a mail from them on 14th March saying it was postponed and my booking would be honoured for a later date. Did you book direct? |
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529 posts
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Post by ruby on Apr 29, 2020 21:18:48 GMT
Just seen that the Mamma Mia tour has been rescheduled to 2022. Who knows where we'll be then?!
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Post by dontdreamit on Apr 29, 2020 21:58:07 GMT
Just seen that the Mamma Mia tour has been rescheduled to 2022. Who knows where we'll be then?! The whole tour? We were due to go to Bristol in June which I was expecting to be cancelled, but I suppose by moving it so far ahead it should be pretty safe from having to change all over again. |
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529 posts
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Post by ruby on Apr 29, 2020 22:10:50 GMT
Just seen that the Mamma Mia tour has been rescheduled to 2022. Who knows where we'll be then?! The whole tour? We were due to go to Bristol in June which I was expecting to be cancelled, but I suppose by moving it so far ahead it should be pretty safe from having to change all over again. Yes, I was supposed to be going to Bristol 3 June 2020 which has now been rescheduled to 15 June 2022. There's a list of all affected shows on ATG website by venue under the Coronavirus info link. |
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1,351 posts
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Post by CG on the loose on Apr 30, 2020 9:53:27 GMT
Had an email from ATG about Once being cancelled at the Alexandra Theatre in Birmingham. Was due to be on during the first week of June. Thanks - I'm also booked for that but no email as yet. I'll note it as cancelled on my schedule and wait to hear from ATG! |
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264 posts
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Post by squidward on Apr 30, 2020 11:08:23 GMT
I just got my refund this morning for 4000 Miles at the Old Vic. I had to chase it as I never received any information about rescheduling or refund applications. My tickets were for last night’s performance so although I understand the enormous amount all the box offices are having to deal with at the moment, I was surprised that no information was forthcoming prior to the date I had booked. I would imagine given the cast in the show, they must have known this would have been a tricky one to reschedule. I hope it does go ahead in the future though. Surprised you didn't hear anything - I got a mail from them on 14th March saying it was postponed and my booking would be honoured for a later date. Did you book direct? No, never got that message. I did book directly with the OV. Maybe it’s submerged somewhere in my spam filter. |
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136 posts
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Post by Lemansky on Apr 30, 2020 15:31:33 GMT
Just got an email about Sammy at the Lyric being postponed & tickets would be moved to the new dates. Happy to do this as long as Giles Terera is still involved, but glad to know what's going on with it now.
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3,321 posts
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Post by david on Apr 30, 2020 15:32:30 GMT
Email from the Lyric Hammersmith confirming the postponement of the Sammy Davies Jr musical. They expect to have confirmation of the new dates before the summer and will start contacting customers from then.
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8,163 posts
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Post by alece10 on Apr 30, 2020 16:03:06 GMT
Just got the same e mail. No offer of refunds but I'm happy to postpone as the tickets were not at all expensive.
Doesn't bode well for other shows I have booked later in the year as this wasnt until August.
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Post by partytentdown on May 1, 2020 17:13:39 GMT
SOLT will be making a new cross-west-end announcement on Tuesday at noon about further cancellations on behalf of all shows and producers. Currently the official guidance is that the West End is closed until 31 May although several shows are off sale until September, so I suspect that will be the new standardised closure date.
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3,583 posts
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Post by Rory on May 1, 2020 18:29:29 GMT
SOLT will be making a new cross-west-end announcement on Tuesday at noon about further cancellations on behalf of all shows and producers. Currently the official guidance is that the West End is closed until 31 May although several shows are off sale until September, so I suspect that will be the new standardised closure date. To be frank, as painful as it is, there's little point in setting a return date before September. An earlier return just isn't likely to happen (and no one wants it to happen more than me, so I'm not being defeatist). If it is a September announcement, it would then be good to get a bit of clarity about whether some shows which are due to take place over the summer plan to postpone rather than cancel. |
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4,993 posts
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Post by Someone in a tree on May 1, 2020 19:04:15 GMT
I received a nice email earlier from Evan Hansen (surprised he can type with his arm in plaster) informing me my May performance is rescheduled for November. Same day of the week and same seats
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Post by partytentdown on May 1, 2020 19:08:32 GMT
SOLT will be making a new cross-west-end announcement on Tuesday at noon about further cancellations on behalf of all shows and producers. Currently the official guidance is that the West End is closed until 31 May although several shows are off sale until September, so I suspect that will be the new standardised closure date. To be frank, as painful as it is, there's little point in setting a return date before September. An earlier return just isn't likely to happen (and no one wants it to happen more than me, so I'm not being defeatist). If it is a September announcement, it would then be good to get a bit of clarity about whether some shows which are due to take place over the summer plan to postpone rather than cancel. Sooner rather than later it will get to the point where it would be physically impossible for some shows to start back any earlier - many will now be due their annual cast change so may have auditions/casting to do, new rehearsals, re-rehearsing existing casts, getting performers in physical shows back up to their optimal fitness levels etc. At least September feels like something vaguely realistic to aim for! |
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