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Post by theatrekiwi on Jul 15, 2023 16:01:58 GMT
I'm an ATG card skeptic but finally gave in today and purchased one. It's actually paid off with the savings in 1 booking so probably should have done this sooner!
I've been looking at tickets for something on tour next week. When I am logged in with my ATG card I get a very good price come up as "Staff Offer". Am I OK booking this if I am seeing it when logged in as a card holder? Or is that a bit cheeky / might be denied for some reason at the theatre... I'm also seeing a "ATG Cardholder" and "Fathers Day Offer" price when logged in, but those two are higher.
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Post by mkb on Jul 15, 2023 16:45:17 GMT
I'm an ATG card skeptic but finally gave in today and purchased one. It's actually paid off with the savings in 1 booking so probably should have done this sooner! I've been looking at tickets for something on tour next week. When I am logged in with my ATG card I get a very good price come up as "Staff Offer". Am I OK booking this if I am seeing it when logged in as a card holder? Or is that a bit cheeky / might be denied for some reason at the theatre... I'm also seeing a "ATG Cardholder" and "Fathers Day Offer" price when logged in, but those two are higher. If it were me, I'd take the view that if they're making me this offer AFTER I'm signed in, and unless there are t&c's that make it clear I am ineligible, I'd buy it. In any case, I've never known a theatre do any checks on entry other than that you hold a ticket for the show.
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Post by BurlyBeaR on Jul 15, 2023 19:13:28 GMT
I'm an ATG card skeptic but finally gave in today and purchased one. It's actually paid off with the savings in 1 booking so probably should have done this sooner! I've been looking at tickets for something on tour next week. When I am logged in with my ATG card I get a very good price come up as "Staff Offer". Am I OK booking this if I am seeing it when logged in as a card holder? Or is that a bit cheeky / might be denied for some reason at the theatre... I'm also seeing a "ATG Cardholder" and "Fathers Day Offer" price when logged in, but those two are higher. Seriously. Book it.
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Post by evilmat360 on Aug 9, 2023 9:50:35 GMT
Theatrecard now appears to have become ATG+
Seems that most of the offers associated with it are the exact same as the ATG Theatrecard, however they do now mention "our best price guarantee on regional touring week long shows (we match or beat other alternative public facing ATG offers)"
All the prices seem to have increased by £15, with the Direct Debit without Ticket Protection increasing from £35 to £50 and the DD with Ticket Protection going from £59 to £75.
From how i've understood the wording ,it appears current Theatrecard holders will be able to renew at the old Theatrecard prices for the next 12 months according to this FAQ answer. But may need confirmation of that
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Post by mkb on Aug 9, 2023 18:19:25 GMT
Thanks for confirming what I thought, namely that the free "upgrade" is a non-upgrade, and merely a rebranding and sharp price hike.
How the hell did the person in ATG responsible for this expect it to play out with members? You get told you're upgraded, then waste 10 minutes of your life establishing that you haven't been
This is how-to-alienate-customers 101.
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Post by marob on Aug 9, 2023 23:20:20 GMT
I’ve had one for a good few years now. It’s only just gone out last month, but I probably won’t renew it. I don’t think I book that much with ATG anymore to make it worth it. I can usually get a better deal from my Blue Light card for their regional venues, and unless it’s a ‘hot’ ticket then there’s usually some kind of rush option in London.
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Post by Jane Parfitt on Aug 10, 2023 8:20:20 GMT
Thanks for the tip off re the BLC, I will definitely not renew my ATG card now! I’ve had one for a good few years now. It’s only just gone out last month, but I probably won’t renew it. I don’t think I book that much with ATG anymore to make it worth it. I can usually get a better deal from my Blue Light card for their regional venues, and unless it’s a ‘hot’ ticket then there’s usually some kind of rush option in London.
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Post by peggysue on Aug 10, 2023 11:12:43 GMT
I don’t book as many shows with ATG anymore so I definitely won’t be renewing. The price hike is ridiculous
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Post by BurlyBeaR on Aug 10, 2023 11:39:08 GMT
Looks like it’s all going tits up according to the ATG+ Facebook group. People not seeing discounts, booking fees added to price etc. Usual shambles.
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Post by alison on Aug 10, 2023 14:45:53 GMT
My new TheatreCard arrived two days ago (payment was taken mid July) ... surely they knew this was coming. How unhelpful!
I won't be renewing again at that price, the discounts have been getting progressively worse for years.
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Post by talkingheads on Aug 10, 2023 15:05:06 GMT
It's hilarious that I'm only finding out about this on here, because I didn't get the email!
All those benefits make my decision very clear - I've cancelled my direct debit. To be honest I only used the card to waive the obscene booking fee. At those prices, I'd have to see about twelve ATG shows a year.
How to ruin your business in one fell swoop!
Also, piss poor and underhanded - my normal DD was taken last month, I'd have cancelled it before if I knew this was coming. Garbage company.
Very entertaining watching the bedlam unfold on their Facebook page, some saying the DD stays at £35, others told different on the phone. Everything you shouldn't do as a company, ATG have done.
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Post by BVM on Aug 10, 2023 15:50:57 GMT
Absolute joke of a company. Always has been. Always will be.
This shambles is completely on brand for them.
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Post by richey on Aug 11, 2023 15:35:46 GMT
Just cancelled my membership. I wasn't aware of this until I got an email earlier today. I'd been thinking about cancelling anyway as I've hardly used it this year so that was the final push.
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Post by iwanttix on Aug 11, 2023 17:25:56 GMT
I cancelled my card in Jan cos I was barely using it - fast forward a few months and it officially ran out and I ended up using a lot more than I have done in the last year so I took out a membership again. I'm still waiting for my card to arrive (had the letter to confirm the direct debit being set up) but now they've announced this new ATG+ thing I have no idea if they are still going to send me one or not.
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Post by Deleted on Aug 11, 2023 20:48:20 GMT
Mine ran out over the pandemic and when the extension had ceased I've not renewed it and I'm unlikely to do so as I'm much more selective about what I see at theatres than I was a few years ago.
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Post by galinda on Aug 24, 2023 12:32:29 GMT
With the ATG card now do you just save the £3.80 processing fee or do you actually get a couple of quid off each ticket? I remember when I had one years ago the tickets were always slightly cheaper when I logged in. Also what’s with the £50 and £75 prices? What is ticket protection exactly! I know I should look this up on their website but it’s so confusing on there figured someone here would know!
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Post by BurlyBeaR on Aug 24, 2023 12:56:36 GMT
You might get a fiver off. Possibly more on opening nights. There’s an occasional bargain if something is bombing on sales. It’s nowhere near as good as it was pre covid though.
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Post by creakingstool on Aug 24, 2023 15:38:47 GMT
With the ATG card now do you just save the £3.80 processing fee or do you actually get a couple of quid off each ticket? I remember when I had one years ago the tickets were always slightly cheaper when I logged in. Also what’s with the £50 and £75 prices? What is ticket protection exactly! I know I should look this up on their website but it’s so confusing on there figured someone here would know! Save booking fees generally across the board then random offers but not on everything plus presales sometimes useful if wanting a specifuc date/seat. Still worth it for me I think buying mostly regionally in Manchester. I've saved on Annie opening night adult tickets, got half price for Sister Act. But I agree its not as good at offers as it was. I don't pay the additional for ticket protection, just the basic. I believe if you already have membership it stays at the original price next renewal.
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Post by BurlyBeaR on Aug 24, 2023 17:00:18 GMT
With the ATG card now do you just save the £3.80 processing fee or do you actually get a couple of quid off each ticket? I remember when I had one years ago the tickets were always slightly cheaper when I logged in. Also what’s with the £50 and £75 prices? What is ticket protection exactly! I know I should look this up on their website but it’s so confusing on there figured someone here would know! Save booking fees generally across the board then random offers but not on everything plus presales sometimes useful if wanting a specifuc date/seat. Still worth it for me I think buying mostly regionally in Manchester. I've saved on Annie opening night adult tickets, got half price for Sister Act. But I agree its not as good at offers as it was. I don't pay the additional for ticket protection, just the basic. I believe if you already have membership it stays at the original price next renewal.Only if you are a direct debit payer, I think.
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Post by Rory on Aug 24, 2023 17:13:08 GMT
I definitely get value from the £35 Theatrecard and will renew for £50, albeit slightly reluctantly.
But as someone else has said above, I'm not clear on what other advantage the £75 membership brings. Might be worth it for automatic refunds if you can't make it for any reason but is that what they're actually offering for £75?
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Post by david on Aug 24, 2023 17:25:49 GMT
Just seen this on the ATG website. Some good news for renewing members like myself who are on the DD payment option -
If you joined ATG TheatreCard before 9 Aug 2023 and pay via Direct Debit, then the price for ATG+ is fixed at £35 on your next renewal date (or the initial TheatreCard Plus price of £59).
Our members are very important to us, and to thank you for your loyalty, we are honouring the £35 or £59 annual price for the next 12 months for those on Direct Debit. This means that renewals at £35 annually (and the initial TheatreCard Plus price of £59) will take place until 8 Aug 2024 - allowing the majority to enjoy the benefits of these prices into 2025.
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Post by showgirl on Aug 25, 2023 3:32:53 GMT
Some good news, then, as I should qualify for the £35 renewal, having only rejoined earlier this year after cancelling when there was nothing to see for so long. However, although ATG have announced their sneaky price increase (not disguised as an improvement in member benefits) by email, legally they're still obliged to contact members before collecting a direct debit if the price is rising, so I shall wait to hear from them in due course and possibly cancel then.
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Post by Deleted on Aug 25, 2023 19:16:33 GMT
I definitely get value from the £35 Theatrecard and will renew for £50, albeit slightly reluctantly. But as someone else has said above, I'm not clear on what other advantage the £75 membership brings. Might be worth it for automatic refunds if you can't make it for any reason but is that what they're actually offering for £75? The £75 membership with ticket protection to me is pointless. You have to jump through hoops with secure my ticket to make a claim and they require evidence such as doctors notes, death certificate, police report or letter confirming delay caused by public transport from the transport provider.
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Post by Rory on Aug 25, 2023 20:23:54 GMT
I definitely get value from the £35 Theatrecard and will renew for £50, albeit slightly reluctantly. But as someone else has said above, I'm not clear on what other advantage the £75 membership brings. Might be worth it for automatic refunds if you can't make it for any reason but is that what they're actually offering for £75? The £75 membership with ticket protection to me is pointless. You have to jump through hoops with secure my ticket to make a claim and they require evidence such as doctors notes, death certificate, police report or letter confirming delay caused by public transport from the transport provider. I thought with the £75 you could just get a refund in any circumstances if you couldn't go. It wasn't the usual prescribed circumstances with proof etc, no?
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Post by Deleted on Aug 26, 2023 7:23:55 GMT
The £75 membership with ticket protection to me is pointless. You have to jump through hoops with secure my ticket to make a claim and they require evidence such as doctors notes, death certificate, police report or letter confirming delay caused by public transport from the transport provider. I thought with the £75 you could just get a refund in any circumstances if you couldn't go. It wasn't the usual prescribed circumstances with proof etc, no? No, the full conditions are here, it is the list of prescribed circumstances with documented proof required.
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Post by Rory on Aug 26, 2023 9:25:48 GMT
I thought with the £75 you could just get a refund in any circumstances if you couldn't go. It wasn't the usual prescribed circumstances with proof etc, no? No, the full conditions are here, it is the list of prescribed circumstances with documented proof required. Ah, to hell with that!
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Post by Deleted on Aug 26, 2023 11:53:32 GMT
No, the full conditions are here, it is the list of prescribed circumstances with documented proof required. Ah, to hell with that! I'm with you on that. I used to have the TheatreCard+ which had the ticket protection, I tried to claim for missing a show as I had Covid, but I couldn't submit the claim as I didn't have a lateral flow test result produced by a lab and at this point all the testing centres had closed down. I have heard of a few people struggling to submit claims or get them accepted.
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Post by Rory on Aug 26, 2023 12:18:43 GMT
I'm with you on that. I used to have the TheatreCard+ which had the ticket protection, I tried to claim for missing a show as I had Covid, but I couldn't submit the claim as I didn't have a lateral flow test result produced by a lab and at this point all the testing centres had closed down. I have heard of a few people struggling to submit claims or get them accepted. No, you'd be quicker climbing Everest than faffing about getting all the stuff they require.
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Post by BurlyBeaR on Aug 27, 2023 10:42:25 GMT
The mystery of the missing emails has been revealed. GDPR problem. Turns out they screwed up when people joined and either didn’t ask for people’s permission to email them, or did ask but didn’t properly record the permission. So now every individual member has to contact them so that permission to send offers by email is given and recorded, then they can activate things. That’s according to Facebook anyway, could be a load of cobblers but it would explain why they can’t just activate everyone.
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Post by lou on Aug 28, 2023 10:43:46 GMT
Doesn’t the website ask if you want to receive emails every time you book? I’ve given permission this way every time but it hasn’t made a difference.
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