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Post by musiqualetheater on Dec 19, 2022 13:37:48 GMT
Something I find really bizarre with ATG is that when you swap tickets to another performance, it has to be the same price or higher. I tried to swap a seat for one that was less than I've already paid and they refused - why? They'd be in profit because they'd have my original money and be able to resell the original seat. Bizarre as I definitely have swapped it for cheaper before, and got the refund in difference…
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Post by talkingheads on Dec 20, 2022 16:49:14 GMT
Something I find really bizarre with ATG is that when you swap tickets to another performance, it has to be the same price or higher. I tried to swap a seat for one that was less than I've already paid and they refused - why? They'd be in profit because they'd have my original money and be able to resell the original seat. Bizarre as I definitely have swapped it for cheaper before, and got the refund in difference… Well the woman I spoke to was absolutely adamant. Maybe they changed their policy.
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Post by mkb on Dec 20, 2022 22:03:50 GMT
I think I've had a refund of the difference before, but it was when the change was involuntary, i.e. they'd cancelled a show.
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Post by TallPaul on Feb 7, 2023 14:52:29 GMT
ATG are looking for two new CRM Executives. According to the job ad, they already have a specialised team, which I'm sure will be news to many TB members. The recruits will "be building omni-channel CRM campaigns and automated customer journeys using industry-leading, sophisticated CRM software." I would have applied...but I don't know what any of that means, and the salary is quite low for London. www.theticketingbusiness.com/jobs/crm-executive-ambassador-theatre-group-uk/
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Post by mkb on Feb 7, 2023 16:12:25 GMT
Why is it that management consultants and marketing people can never write in jargon-free, plain English?
Where I work -- a software company -- we get emails describing to our customers a new software product, and I, supposedly an expert, have no idea from the description what the software is for and what it does.
When you speak to customers, they all complain about the unintelligibility of marketing communications, but the situation only ever gets worse.
I wonder if there is some course people go on to learn how to write as impenetrably as possible.
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Post by BurlyBeaR on Feb 7, 2023 16:26:56 GMT
ATG are looking for two new CRM Executives. According to the job ad, they already have a specialised team, which I'm sure will be news to many TB members. The recruits will "be building omni-shambles CRM campaigns and automated customer journeys using industry-leading, sophisticated CRM software." I would have applied...but I don't know what any of that means, and the salary is quite low for London. www.theticketingbusiness.com/jobs/crm-executive-ambassador-theatre-group-uk/I’ve corrected that for you. You’re welcome 🙂
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Post by partytentdown on Feb 14, 2023 21:30:24 GMT
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Post by interval99 on Mar 3, 2023 10:31:50 GMT
Anyone signed to the membership card still getting advance emails for the new shows and the presale period beforehand
Had notification for the odd show like the lion king but otherwise any info about new shows comes after the tickets launch when it's normally open to all by then
Thankfully this board gives info and upcoming shows so can look out for the shows but annoying as it's one of the perks you are paying for is no longer running. Thanks to those who do post early info on shows tours schedules on this forum
I get other emails from ATG so it's not blocking or sending to spam and full email preferences are on.
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Post by ceebee on Mar 3, 2023 10:46:32 GMT
Anyone signed to the membership card still getting advance emails for the new shows and the presale period beforehand Had notification for the odd show like the lion king but otherwise any info about new shows comes after the tickets launch when it's normally open to all by then Thankfully this board gives info and upcoming shows so can look out for the shows but annoying as it's one of the perks you are paying for is no longer running. Thanks to those who do post early info on shows tours schedules on this forum I get other emails from ATG so it's not blocking or sending to spam and full email preferences are on. Yes, I seem to have the same issue myself.
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Post by marob on Mar 3, 2023 13:57:28 GMT
Just had a look myself. I still get presale emails, the most recent one was on Tuesday, but that was for a touring thing. There’s a few others but the last one people on here are most likely to have had was on 31st January for the Streetcar transfer.
Their system is hopeless. I know from reading on here that I get emails for the Liverpool Empire that David doesn’t. I also get sent brochures for Bristol Hippodrome, but I’ve never been to Bristol.
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Post by lou on Mar 3, 2023 15:04:58 GMT
I don’t get anything. Luckily I catch notifications on social media.
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Post by david on Mar 6, 2023 19:57:23 GMT
Just had a look myself. I still get presale emails, the most recent one was on Tuesday, but that was for a touring thing. There’s a few others but the last one people on here are most likely to have had was on 31st January for the Streetcar transfer. Their system is hopeless. I know from reading on here that I get emails for the Liverpool Empire that David doesn’t. I also get sent brochures for Bristol Hippodrome, but I’ve never been to Bristol. A quick update - For whatever reason, I am now starting to get email notifications again from Liverpool which I am happy with. Unfortunately, I'm now also getting them from every UK ATG venue along with any postal advertising. It really is a feast or famine situation with their comms. Also, has anyone been to one of the ATG Theatrecard member preshow events? I've got a free ticket for one for "The Bodyguard" tour. With free drinks, snacks, programme and icecream on offer, it doesn't seem a bad deal.
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Post by Wilf on Mar 9, 2023 12:46:05 GMT
I have contacted ATG today using their chat facility, like many I no longer get any pre-sale notification emails. The chat was responded to very quickly and my issue is being passed to the media department who will sort things out. Hopefully this will be the end of my problems.
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Post by BurlyBeaR on Mar 9, 2023 17:03:13 GMT
I have contacted ATG today using their chat facility, like many I no longer get any pre-sale notification emails. The chat was responded to very quickly and my issue is being passed to the media department who will sort things out. Hopefully this will be the end of my problems. Let us know!
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Post by Wilf on Mar 20, 2023 23:14:34 GMT
Pleased to report that I am now receiving emails from ATG.
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Post by partytentdown on Mar 28, 2023 11:58:49 GMT
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Post by mkb on Mar 31, 2023 20:59:20 GMT
Just had my ATG Card renewal come through, and they still haven't fixed the offer text:
"Save 25% at the bar up to 30 minutes before the show starts"
When they first introduced this restriction, I contacted them because I genuinely did not know what they meant. Up to 30 minutes before is anything between 0 and 29:59 minutes before, and, while that was possibly what they intended -- i.e. you can't sit in our bar all day drinking cheaply -- I thought it more likely they meant the opposite of what they said, and they did.
What they mean to say is "Save 25% at the bar until 30 minutes before the show starts".
Is it really so hard to be clear with the English language?
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Post by david on May 7, 2023 20:33:16 GMT
I don’t know how long it’s been like this but the “Manage My Account” page appears to have had a redesign and compared to the previous version, I have to say that I’m impressed with the new one. Having to use the old format was a pain in trying to locate ticket orders based on your order number alone. Now you can see individual shows (with artwork) listed and click on each show brings up all the info for that show. ( seat no, order number etc). For me it’s a lot more user friendly to get at the info you need in only a few clicks. It’s taken a long time to get the website to a much more user friendly position but it’s a step in the right direction.
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Post by BurlyBeaR on May 12, 2023 8:48:20 GMT
New membership card finally turned up… only 2 months after the old one expired. There was no delay in taking my direct debit payment of course!
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Post by A.Ham on Jun 3, 2023 16:47:22 GMT
Thinking of getting the Theatrecard Classic ATG membership to give me a better chance of decent seats for Sunset Boulevard when it goes on sale. As someone who only tends to go to ATG venues in the West End rather than regionally, would you guys say it’s worth it? Thanks in advance!
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Post by Rory on Jun 3, 2023 16:51:06 GMT
I have it and think it's worth it. You can get through quicker on the phone and the advance booking is always handy.
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Post by A.Ham on Jun 5, 2023 10:49:50 GMT
Thank you. Membership purchased, so I’m ready for my presale for Sunset now… wish they’d hurry up and confirm when it’s going on sale!
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Post by lou on Jun 19, 2023 10:06:42 GMT
I’ve started to have issues with the website using safari on my iPad. Anyone else? It’s been fine using chrome on it, but a little bit of a nuisance. I still don’t get their marketing either.
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Post by ceebee on Jun 21, 2023 8:57:44 GMT
I’ve started to have issues with the website using safari on my iPad. Anyone else? It’s been fine using chrome on it, but a little bit of a nuisance. I still don’t get their marketing either. Have you tried ringing them about the marketing? I found out recently they effectively operate on a selective regional basis for marketing, so will target you with theatres near to your postcode or with theatres in regions that you have opted in to. The problem is when you show an interest in another show that might be in an ATG theatre and sign up for notifications, it then resets your preferences to that theatre/location. If you call them and tell them the areas you'd like to cover (e.g. All UK, London, South East, Midlands etc) they will update your master record which will then trigger the targetted marketing.
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Post by marob on Jun 21, 2023 21:02:53 GMT
Had my new Theatrecard in the post today. It’s got the Liverpool Empire logo on it the back, where I think it used to have a magnetic stripe. Looks a bit daft, especially as one of the selling points is that it can be used in all their venues.
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Post by showgirl on Jun 22, 2023 3:18:19 GMT
This prompted me to look at the reverse of mine, but it has no logo and re venue, says only "Richmond Theatre". In fact Wimbledon and Woking are probably as near, but I've found audiences at Wimbledon can be dominated by large groups of well-refreshed women and though at Woking they've generally been more civilised, that has happened occasionally, Woking is well outside Travelcard zone 6 so it's harder to combine a trip there with something else the same day. Richmond is closer to central London, has more on offer locally, too (another theatre & 2 cinemas very nearby) and audiences tend to be better-behaved there.
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Post by Wilf on Jun 22, 2023 15:03:20 GMT
Having had issues receiving emails previously which were sorted, did any ATG theatre card holders get an email about An Officer and a Gentleman being on sale?
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Post by A.Ham on Jun 22, 2023 15:05:33 GMT
Having had issues receiving emails previously which were sorted, did any ATG theatre card holders get an email about An Officer and a Gentleman being on sale? Nothing here no. And I only joined a few weeks ago!
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Post by mkb on Jun 30, 2023 12:48:58 GMT
Is ATG cutting back on its various cashback offers?
All my 5% ones on various Amex cards expired this week. They've always been renewed in the past, but nothing yet.
I'm seeing just 3% on TopCashBack (and using that sometimes forces a booking fee that is supposed to be waived for ATG members) and only 2% on my Virgin Mastercard.
Any decent ATG cashback deals out there still?
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Post by BurlyBeaR on Jul 13, 2023 18:39:35 GMT
No idea what’s going on but I’ve suddenly started getting presale emails. WTF? Anyone else?
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