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Post by crowblack on Feb 23, 2020 16:03:18 GMT
I think the average member would assume and expect that those in the top level of membership would have access to 100% of the tickets available to buy in advance (ie all but the Friday Rush allocation), yet comments on here led me to suspect otherwise so I asked. With the answer was the explanation that being a public theatre, it would be unacceptable not to have tix available when public booking opened. Fine, but be honest and upfront and tell members this so they can make an informed decision before buying/renewing membership. I agree they should be open about it, but given that it is publicly subsidised from people across the UK and a National theatre I think it's completely fair that some tickets are held back for public booking day. As someone who lives in the NW of England I can't take advantage of Friday Rush because of the ludicrous cost of anything other than advance date train fares, and wish they'd drip release those a bit too - say, 4 weeks, 2 weeks etc in advance.
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3,580 posts
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Post by showgirl on Feb 23, 2020 18:57:10 GMT
Agree with you about making tix more available nationally, taking into account public transport, crowblack, especially since public access was the NT's own point. If they really wanted to emphasise access to all, they could and should do a lot more not just to facilitate this but to encourage and promote it. It's not only those living further away for whom Friday Rush (or day seating) isn't an option and of course the train fares issue applies to those travelling from any part of the UK to another, for theatre or other reasons. I've often been tempted by a play in, say, Bath or Nottingham, only to find that it's too late to book an affordable train ticket.
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1,089 posts
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Post by andrew on Feb 24, 2020 0:28:45 GMT
The NT is similarly economical with the truth about how much of the membership fee it is actually necessary to pay as part of it is a donation of which the average person would again be unaware. I was told that of the £80 Priority cost, only £15 is for the membership itself and the other £65 a donation to the NT, so if anyone insisted, s/he could have Priority membership for £15, making it cheaper than Advance, given that level now costs £25. Of course Advance membership probably also includes an involuntary donation and I wouldn't have the nerve to ask not to pay the donation element. We've talked about this before a few times, I don't pay the full whack but a slightly reduced donation for a Young Patron membership. If you do this, the only hardship is they'll ask you to reconsider the amount you donate every so often which is totally fair. As to the other bits about the NT holding back tickets at each round of booking, whilst I've complained about the front row seats being held back for public booking in the past I would always accept that it's up to them, they don't promise you can book anywhere you'd like, just that you have earlier access to being able to book some seats. It's up to us if we want to accept those terms or not, we can all cancel our memberships any time we like. I'd like them to give the best seats to me, but I'd also expect them to give good access to the general casual member of the public, for whom the theatre is also supposed to cater to. I'd hope that they try to strike the right balance for everything, and certainly in the last round I thought they did.
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3,580 posts
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Post by showgirl on Feb 24, 2020 5:02:14 GMT
andrew, we have indeed talked about this before; the reason I mentioned it again was because I thought the info about additional membership levels was new - it certainly was to me - and therefore potentially of interest to others here, especially given that so far as I know, the NT has neither announced nor publicised these. So I've no wish to flog a dead horse but did anyone else here know? And whilst I take your point about not having to accept the NT's membership terms, and agree with that, too - that's fine provided these terms are clear and transparent, which I don't believe they currently are.
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Post by londonpostie on Feb 24, 2020 9:06:55 GMT
Hasn't this structure has been in place for a while: www.nationaltheatre.org.uk/my-nt/membership/renewWhat I think has changed is the availability at each level of membership so, for example, there have been are fewer cheaper tickets for Advanced members (virtually none of the front three rows) I did notice the NT was advertising for data analysis roles about a year ago but had no idea if they were replacing existing staff or taking a new direction. I didn't know about this 'donation' thing, and I don't know how the lower pricing has changed - the £15 have gone, replaced by £20, but also £10 Friday Rush?
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Post by princeton on Feb 24, 2020 10:28:37 GMT
Quite a lot of theatre (and other arts organisations) memberships schemes are a mixture of donation and benefits - in some cases it's actually all donations. If you are asked to consider gift aid then that's a good indication that part of your membership is actually a donation.
It's often not very clear when this is the case - sometimes just a passing mention about 'your donation' or even more opaquely 'your support'.
The National is actually more transparent than most. On each of the membership pages, albeit towards the bottom, it outlines how they break down the cost of the schemes. Priority membership is £11 benefits and £69 donation, and advance is £5 benefits and £30 donation (or £20 if paying by DD).
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Post by oxfordsimon on Feb 24, 2020 12:03:27 GMT
For it to really be a donation, it ought to be voluntary - otherwise it is just a fee.
So if the membership is £11 and the £69 a donation then you should be able to opt out of the donation and just pay the membership. Otherwise it is just a way to get round Gift Aid rules - and not a very ethical one.
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Post by Deleted on Feb 24, 2020 12:13:11 GMT
For what it's worth, my experience as a priority member was that I could never get the cheap front row (ex-Travelex) seats - so either the allocation was all gone by the time I got through the queue or none/very few are made available at that stage of booking. I recently stopped my membership on the basis that it was mad to support a theatre I can't afford to go to anymore.
Membership is great for advance booking if there is something you really want to see that is going to be insanely popular (eg Angels, SRB in just about anything, etc), but mostly you're doing it to support the theatre rather than because you're getting anything for it.
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1,089 posts
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Post by andrew on Feb 24, 2020 14:53:57 GMT
For it to really be a donation, it ought to be voluntary - otherwise it is just a fee. So if the membership is £11 and the £69 a donation then you should be able to opt out of the donation and just pay the membership. Otherwise it is just a way to get round Gift Aid rules - and not a very ethical one. You absolutely can do that, that's exactly how it works. You have to contact them though, you can't purchase it through the website as normal. And showgirl I can see in April 2018 the tiers were the same, but don't have any evidence from before that. I'm ecstatic that people keep bringing this up though, every time we get another nugget of information about how it works and it helps people choose if a membership is worth it or not. I said it on some topic before, but I know from talking to someone at the NT that they do look at data on how people buy tickets, what sorts of tickets they buy and when. Presumably the reason we get runs of booking periods where there are plenty of £15 and then runs when there are none is that someone is looking at what people do. If they see that all the members just buy the more expensive tickets anyway then it stands to reason they'll just keep the cheap seats away from us in the long run.
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Post by Jan on Feb 24, 2020 17:27:23 GMT
Yep, me too, I cancelled my membership and I'd been a member pretty much since it opened on the South Bank. But no point paying a theatre I never go to now. I switched to a higher-level membership at Jermyn Street instead.
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Post by cartoonman on Feb 24, 2020 17:47:07 GMT
I get on OK with priority m membership only once have I not been and to get cheap seats down the front . I do find booking quite stressful. Last time was a nightmare but I phoned t he box office and they were just so helpful, I could feel the stress floating away. Well done office.
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Post by learfan on Feb 24, 2020 17:47:35 GMT
For what it's worth, my experience as a priority member was that I could never get the cheap front row (ex-Travelex) seats - so either the allocation was all gone by the time I got through the queue or none/very few are made available at that stage of booking. I recently stopped my membership on the basis that it was mad to support a theatre I can't afford to go to anymore. Membership is great for advance booking if there is something you really want to see that is going to be insanely popular (eg Angels, SRB in just about anything, etc), but mostly you're doing it to support the theatre rather than because you're getting anything for it. Agreed, this has come up before and equally applies to the RSC, ROH and others. If you are on a high tier of membership (which i am at the RSC) then it is to support a venue that is important to you, advance booking is secondary.
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Post by fossil on Feb 27, 2020 9:21:12 GMT
Painless priority members booking this morning. Was about 110 in the queue and had completed my purchases by 08.45. Both the Lyttelton and the Olivier had a better selection of front £20 seats than they had for the £15 ones with more near the centre of the front stalls available than before. Front row seats were available in both auditoriums. I got the impression that perhaps fewer seats are being held back for the next level bookers than before.
For the dates I looked at in the Olivier all the side block circle seats and the centre block back three rows are £20. The Circle centre block front row was £56, second row £46 and the next two rows £36. Stalls row D was £66 with the £86 seats being a central block starting a few rows back.
If I remember correctly I think only the back couple of rows in the Lyttelton circle were £20.
A busy booking week this week. RSC members booking last Monday was quick and easy. I just hope the Bridge tomorrow and Chichester on Saturday prove equally stress free.
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Post by londonpostie on Feb 27, 2020 11:10:14 GMT
So am I right in thinking £20 is the new £15 but, for Rush only, £10 is the new £15?
btw, I somehow managed to get my Jack Absolutely upgraded from somewhere near Westminster Pier to one of those lovely yellow squares near the front, priced at £15 ...
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Post by londonpostie on Feb 27, 2020 11:17:23 GMT
Well, people in the regions are right. I'd write and explain/complain. Doesn't seen fair.
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1,046 posts
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Post by jgblunners on Mar 12, 2020 10:14:37 GMT
This morning was the smoothest 16-25 (the new version of Entry Pass) booking I've ever had. Having forgotten to get to the website early, I got to the 16-25 booking page at 09:31 and found that there was a grand total of 1 person in front of me in the queue. A few moments later, I was through and booked everything I wanted. Perhaps the low turn-out is due to the new system (you now access the tickets through a link on the 16-25 webpage rather than having to log in with an Entry Pass account). Or perhaps there is just less interest in this batch of shows.
One thing I noticed is that there were no stalls row A tickets available for The Corn is Green in the Lyttelton. Perhaps another case of a jutting-out set that they have yet to finalise?
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Post by jgblunners on Mar 12, 2020 10:48:27 GMT
^Nope, I have a row A seat for "Corn," and there were a good few in priority booking. Ah interesting, clearly they just didn’t want the young folk to have them!
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Post by vabbian on Mar 12, 2020 16:06:29 GMT
Why did they change the Entry Pass booking system? So unnecessary, rude and homophobic
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Post by juicy_but_terribly_drab on Mar 12, 2020 16:37:46 GMT
Yeah it's quite confusing now? You have to be logged out for it to work. I didn't like it before because whenever I was logged in I couldn't access normal tickets but it seems more confusing to have something tied to your account only be accessible if you aren't logged in to said account. Why not just allow all entry pass accounts to see regular and entry pass tickets? I guess their IT infrastructure is just that bad that they can't ensure that it won't glitch and let other accounts see them or something (it hasn't ever been very good tbf, whenever I try to log in on my phone it'll say the log in was successful but it never is the first time).
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Post by n1david on Mar 12, 2020 17:12:49 GMT
Why did they change the Entry Pass booking system? So unnecessary, rude and homophobic I have to ask given I'm not in the target age group and haven't been through the process, but in what way is it unnecessary, rude and homophobic?
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528 posts
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Post by vabbian on Mar 12, 2020 18:10:48 GMT
Yes very strange IT infrastructure indeed!
Doesn't make any sense to have to log out of your account, find a specific page, click a specific link and then relog into your account to purchase Entry Pass tickets..
Also, it was annoying before when it would show "sold out" to young people for all performances, with no option to purchase any tickets at all; when oftentimes there were many many tickets available, just no Entry Pass tickets.
Sort out your website NT!
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3,580 posts
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Post by showgirl on Mar 12, 2020 18:24:48 GMT
Conversely, I've found I could see, but of course not buy, what turned out to be EP tix. I had to show Box Office staff the issue on my phone before they understood what I meant and explained what the tix were. Really annoying to keep seeing apparent availability for front stalls tix for The Welkin.
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1,866 posts
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Post by Dave B on Mar 13, 2020 9:47:05 GMT
Appears to be zero queue and a lot of tickets (including press nights) available in the general sale today.
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Post by NeilVHughes on May 19, 2020 16:38:07 GMT
Received the new season booklet this morning, does not look as if I’ll be using my credit in the near future.
Oh those golden distant days of poring over the schedule, seeing which dates fit in with your already booked shows and that Christmas morning feeling of wondering what number am I going to be in the queue.
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2,761 posts
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Post by n1david on May 19, 2020 17:13:56 GMT
Received the new season booklet this morning, does not look as if I’ll be using my credit in the near future. That's optimistic of them. No sign of it on the website yet.
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