The London Palladium has the worst customer service I've encountered in some time. I wanted to change the date of some panto tickets. I've phoned up several times, each time going through the motions of clicking through, and just as you're about to be connected to a human it gets cut off. I send an email. A week goes by. No response. I tag them on social media. I get a DM asking me to send another email. I outline my situation as above and ask them to call me. I get a copy and paste reply asking me to call them on the same number that keeps cutting off.
Thats a shame. I have had quite a lot of contact with the LW Theatres access department and they have always been amazing both by e mail and over the phone. I've actually written several letter to them after a show as the service from the access trams at the theatres are the best in the business.