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Post by Deleted on Mar 17, 2020 21:19:59 GMT
So, they told us last night that no performances are going ahead......however they are still selling tickets online. As we have heard, if everything is cancelled then u get a refund however ATG don’t refund the EXTORTIONATE booking fees!
so ATG are profiteering right now. They should be fu**ing ashamed of themselves.
Let’s shame them
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Post by BurlyBeaR on Mar 17, 2020 21:24:35 GMT
Let’s not shame anyone. A rational discussion is probably better.
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Post by Deleted on Mar 17, 2020 21:36:44 GMT
Let’s not shame anyone. A rational discussion is probably better. Sorry, shame prob wasn’t the best word. isnt this fra*d? They know the shows won’t go ahead and yet they are accepting a payment for it, a payment they don’t fully refund. |
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Post by Deleted on Mar 17, 2020 21:51:28 GMT
Knowing ATG, it's probs just complete IT systems general hopelessness rather than deliberate profiteering! Semi related, just came across this: www.atgtickets.com/coronavirus-info/Seems to imply they will only be offering exchanges for vouchers and not refunds? I think I'd prefer a refund for most stuff TBF. |
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Post by Deleted on Mar 17, 2020 22:00:04 GMT
To be fair - I have just had a look on ATG website and all west end seems to have been taken off sale so maybe they have just been taking a while to update everything.
If mods wanna delete this thread then that’s cool
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Post by marob on Mar 17, 2020 22:25:37 GMT
Yeah I'd prefer a refund too. I've got Sunday in the Park with George (twice), A Doll's House, and The Pillowman booked with them, and maybe one or two others that don't spring to mind. That would be a few hundred quid, which I'd rather have back.
It's interesting how all the smaller venues have been in touch offering refunds and saying they'll be closed for several weeks or months, and yet ATG, Nimax and Delfont MacKintosh seem to be acting like it's a minor issue that's only going to affect a few performances
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Post by Deleted on Mar 17, 2020 22:31:43 GMT
Yeah I'd prefer a refund too. I've got Sunday in the Park with George (twice), A Doll's House, and The Pillowman booked with them, and maybe one or two others that don't spring to mind. That would be a few hundred quid, which I'd rather have back. It's interesting how all the smaller venues have been in touch offering refunds and saying they'll be closed for several weeks or months, and yet ATG, Nimax and Delfont MacKintosh seem to be acting like it's a minor issue that's only going to affect a few performances Agreed. And certainly with the smaller companies I'd be happy exchanging or indeed donating to those that will struggle. But with ATG, a massive corporate, doubt any cash would get through to the cast/crew etc and I'd prefer refunds. I've got quite a bit with ATG. Tours of Phantom/Six/Jamie/Les Mis/Heathers/Mamma Mia/Footloose as well as BTTF x 2 and then in town SITPWG. Keeping everything crossed that Love Never Dies and Bat Out Of Hell tours will be unaffected! |
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Post by Deleted on Mar 17, 2020 22:35:18 GMT
Mods - maybe we could just change thread title to continue discussing ATG? Or merge with an existing ATG thread?! Thanks :-)
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Post by undeuxtrois on Mar 17, 2020 22:52:56 GMT
Hopefully they don't charge a fee when people are resheduling!
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Post by MrBraithwaite on Mar 18, 2020 8:45:24 GMT
Had emails from Nimax (the shows I have already moved to another date) and Delfont Mackintosh that my bookings this week will be automatically refunded. Only ATG send a credit voucher, don't know how much yet, had three bookings with them this week.
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Post by realmissbarnaby on Mar 19, 2020 5:47:20 GMT
Hi. Thanks for the community and the wonderful commitment to theatregoing and vibrant discussion. I work at ATG. Thank goodness for customers like you-that’s what keeps both my partner and I with a roof above our heads d. ATG have nearly 3000 staff that we are working with across the UK. We have more than 45000 ticket bookings across our theatres over the next 8 weeks. We are following the crappy government advice and trying to keep our customers and staff informed in the best way possible. I work in a UK city centre box office - not LONDON and have been drafted in to help with customer calls and emails. Etc. We are encouraging customers to exchange their ticket cost including fees for a voucher to reuse for future performances-valid a year. Of course if customers don’t agree to this swap-we are offering refunds. Please bare with us. We will get to all customers. We are hopeful we will be able to open again soon. Maybe June. Maybe even May. Maybe that is too optimistic. But lets all prey theatres large and small can open again by the Summer or even September? It’s all so depressing. Btw. I am on a rolling contract. So this will hurt me too. Be patient. Be kind. And please keep booking for shows-even if it’s for one of our Panto’s. God bless all.
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Post by olliebean on Mar 19, 2020 7:24:15 GMT
Knowing ATG, it's probs just complete IT systems general hopelessness rather than deliberate profiteering! Semi related, just came across this: www.atgtickets.com/coronavirus-info/Seems to imply they will only be offering exchanges for vouchers and not refunds? I think I'd prefer a refund for most stuff TBF. Their T&C's state otherwise: |
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Post by talkingheads on Mar 19, 2020 17:45:26 GMT
I got my credit voucher today for the Austentatious I was meant to be seeing on Sunday. Expires 31st March 2021
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Post by undeuxtrois on Mar 19, 2020 17:50:42 GMT
Quite annoyed the ATG voucher is only valid till the 31st, and I can't get the same good seat for Back To The Future because it costs loads more now :/
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Post by realmissbarnaby on Mar 19, 2020 17:55:20 GMT
Valid until March 31 2021. Full year +. Please wait and ATG will make sure once BTTF has confirmed its west end run, ATG will sell you a great seat at the same price you paid-even if its not in an ATG venue. The BTTF producer has been the very best to deal with during this period for us. Really understanding and totally wanting to do what is right for his audience. He has been on it every day. PLUS....the show is BRILLIANT. My muff and I went on a preview and it’s spectacular
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Post by undeuxtrois on Mar 19, 2020 18:00:34 GMT
Valid until March 31 2021. Full year +. Please wait and ATG will make sure once BTTF has confirmed its west end run, ATG will sell you a great seat at the same price you paid-even if its not in an ATG venue. The BTTF producer has been the very best to deal with during this period for us. Really understanding and totally wanting to do what is right for his audience. He has been on it every day. PLUS....the show is BRILLIANT. My muff and I went on a preview and it’s spectacular
Thanks I didn't read the 2021 part properly!
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Post by BurlyBeaR on Mar 20, 2020 7:36:07 GMT
So, is it the case that options for ATG are an exchange for a future show or a credit in the form of an ATG voucher? Are no actual refunds being given? www.atgtickets.com/coronavirus-info/ |
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Post by talkingheads on Mar 20, 2020 7:55:10 GMT
So, is it the case that options for ATG are an exchange for a future show or a credit in the form of an ATG voucher? Are no actual refunds being given? www.atgtickets.com/coronavirus-info/I wasn't offered a refund. I just got a credit note in my email, and on their form a cash refund isn't even an option. I'm all for helping theatres but surely it's illegal- you've paid for a service not delivered. I have sympathy for actual theatres, less so huge companies who pull tricks like this. |
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Post by olliebean on Mar 20, 2020 8:01:05 GMT
You are entitled to claim a refund, if not they are in breach of their T&C's para.7.3, which I quoted a few posts back. Unfortunately their T&C's don't obligate them to make sure people are aware of this.
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Post by BurlyBeaR on Mar 20, 2020 8:08:50 GMT
You are entitled to claim a refund, if not they are in breach of their T&C's para.7.3, which I quoted a few posts back. Unfortunately their T&C's don't obligate them to make sure people are aware of this. Thank you, how do you go about claiming a refund? Wait from them to email or contact them first? |
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Post by MrBraithwaite on Mar 20, 2020 8:17:04 GMT
I take the credit voucher, but has anyone any idea how to check, how much it is? I had three shows booked this week, just wanting to make sure the voucher is worth what I paid for them.
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Post by BurlyBeaR on Mar 20, 2020 8:21:53 GMT
I’ve got 7 top price seats for Phantom opening night. Over £400. I’m not telling my group they’re getting a voucher, they’re entitled to the money.
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Post by MrBraithwaite on Mar 20, 2020 8:46:42 GMT
Totally understandable, but as I will book with them again in the future, voucher is ok for me. At least something to hope for.  |
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Post by schuttep on Mar 20, 2020 8:53:53 GMT
Legally, ticket holders are entitled to a FULL refund including the booking fee. I've pulled ATG up on this before and got a full refund. Since then I've had annual memberships (especially since discounts at the bar - now 20% - have been reintroduced) so I don't pay booking fees.
I can understand theatres sending credit vouchers but no-one has to accept them. The National are also sending vouchers which I've refused. If I accepted all the vouchers I can expect over the next few months, I'd lose track of them and possibly miss out.
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Post by olliebean on Mar 20, 2020 9:00:34 GMT
You are entitled to claim a refund, if not they are in breach of their T&C's para.7.3, which I quoted a few posts back. Unfortunately their T&C's don't obligate them to make sure people are aware of this. Thank you, how do you go about claiming a refund? Wait from them to email or contact them first? Here's paragraph 7.6:
So I wouldn't hang around. Unfortunately I can't find any information on their website regarding exactly how to go about claiming a refund in these circumstances. I presume they just send out vouchers to everyone and hope most people will accept those, or assume those are the only option, and not ask for refunds.
<edit> to add to this, if the ticket has yet to be delivered or collected, I would be inclined to challenge the non-refund of the collection or delivery fee.
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