2,452 posts
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Post by theatremadness on Apr 9, 2020 13:42:10 GMT
Completely forgot that I use a different email to my main one for Nimax. Was due to see City of Angels on Tuesday just gone but hadn't heard anything - no big deal. But just checked my secondary email and there it was! They had messaged me so I’ve applied for a refund. Hopefully even though it's backdated they'll still process it. If not, hopefully my £20 will be put to good use!
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Post by longinthetooth on Apr 9, 2020 14:28:53 GMT
Did Nimax contact you? I was due to go on the 2nd May but haven’t heard yet. Yes they did, by email.
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Post by djdan14 on Apr 9, 2020 16:05:42 GMT
Did Nimax contact you? I was due to go on the 2nd May but haven’t heard yet. They didn’t contact me either after my date had passed, so just sent them a tweet and they sorted it. At the time they said they had sent me an email but I never have received it.
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Post by david on Apr 9, 2020 17:44:00 GMT
I got 2 emails yesterday from ATG for the 2 Manc POTO tour for 2 e-vouchers. I filled out the on-line form that they have posted requesting a cash refund last night. Hopefully they will respond in due course and credit my bank balance (as one of the tickets was for a family member). If not, I'm going to end up with a lot of vouchers on my account by the time they get through all my orders. Yup, I requested refunds for 6 things on the online form - the earliest was 3 weeks ago. In the interim have had vouchers for 3 of them! So seems the time to get to the online form is 3 weeks minimum. Did Tweet to ask what response times were. I don't really mind TBO, if ATG replied saying it was taking X number of weeks to get to the forms, at least would manage expectations. But they just said they were busy and would eventually get to the form! I don't know a single person that has actually had a refund though! On City of Angels, with predictions now coming in that we won't be open again until September, wonder if this will also be pulled. Also wonder if it does re open, if Houchen, Craig et al would extend. Cast half the (limited) appeal for me on this one! With CoA, I was in 2 minds whether to get a refund or not as I got my ideal seat for £20. Though with the e-mail I got from NIMAX yesterday, I decided to go for the refund and take my chances down the road about seating if we get any news about the production extending post September as with you its the cast that is the attraction. Thanks for the info about ATG. I have been keeping an eye on their Twitter page about the refunds/e-voucher situation but didn't see much new info.
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Post by BurlyBeaR on May 5, 2020 16:31:17 GMT
All Nimax theatre shows Cancelled until 28th June. Button to request refund included in the email.
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3,784 posts
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Post by anthony40 on May 5, 2020 16:35:26 GMT
I kinda feel for Nicola Robert making her West End debut in this show
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Post by alece10 on May 5, 2020 16:41:56 GMT
Did it actually start previews or closed before it started? I've lost track of things
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3,085 posts
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Post by david on May 5, 2020 17:11:10 GMT
Did it actually start previews or closed before it started? I've lost track of things I think it started previews as I did spot RC signing stuff at the stage door as I walked past the Garrick theatre on my last London trip.
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Post by theatre241 on May 5, 2020 17:49:10 GMT
Does anyone think this could happen again but at another time?
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Post by intoanewlife on May 5, 2020 17:56:31 GMT
Did it actually start previews or closed before it started? I've lost track of things It would've still been in previews. I saw it the first or 2nd week and everything shutdown the following week.
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1,909 posts
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Post by sf on May 5, 2020 19:13:10 GMT
I kinda feel for Nicola Robert making her West End debut in this show
Unfortunate for her, but a lucky escape for the audience.
(Yes, I saw a preview. Yes, she was THAT bad.)
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Post by Being Alive on May 5, 2020 20:06:23 GMT
I kinda feel for Nicola Robert making her West End debut in this show
Unfortunate for her, but a lucky escape for the audience.
(Yes, I saw a preview. Yes, she was THAT bad.)
Amen sf - I know we saw early previews but there was nowhere for that performance to go...
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Post by intoanewlife on May 5, 2020 20:33:26 GMT
Yes I'm sure she was probably pretty happy never to have to walk on that stage again. She never once looked like she wanted to be there the night I saw it. It was very awkward...
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3,082 posts
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Post by Rory on May 5, 2020 23:00:11 GMT
Does anyone think this could happen again but at another time? I really, really hope so. I was due to see it next week.
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Post by clair on May 6, 2020 12:51:31 GMT
I would love this to happen at a later date, perhaps it could then coincide with Peter Polycarpou being available just to make it that bit more special for me!
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Post by CG on the loose on Jul 22, 2020 15:03:50 GMT
Not unexpected, but just received an email confirming the cancellation of what was left of City of Angels, automatic refund to follow within 7 days.
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Post by maggiem on Jul 22, 2020 15:25:44 GMT
Not unexpected, but just received an email confirming the cancellation of what was left of City of Angels, automatic refund to follow within 7 days. Same here!
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Post by ThereWillBeSun on Jul 22, 2020 23:03:02 GMT
I just count my lucky blessings that I saw the Donmar production - it was either the first or second preview I saw. I hate to come across negative but I had a feeling this would not return. It’s such a niche show, and just quite odd in the realm of musical theatre for a mainstream audience. A real shame.
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Post by Theatre Fan on Jul 22, 2020 23:36:50 GMT
Another case of sh*tty producers, when multiple posts appeared across social media, including mine, about the cancellation of the remaining dates. I had a couple of people from the production, none the wiser it seems.
How can you send out thousands of emails to customers, informing them the remaining dates have been cancelled but not tell your production first??
From what I've heard, after all the palava, Stephen Mear (choreographer) tweeted that they are all working on bringing it back.
Sources are telling me, they're aiming for March 2021. We shall see, obviously. Can't predict anything currently x
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Post by ABr on Jul 23, 2020 7:47:07 GMT
I'm so gutted about this, we had tickets to see it the week after they closed theatres, so we were so close but not quite! Keeping fingers crossed that it'll come back, in some capacity!
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Post by Deleted on Jul 23, 2020 8:52:39 GMT
Another case of sh*tty producers, when multiple posts appeared across social media, including mine, about the cancellation of the remaining dates. I had a couple of people from the production, none the wiser it seems. How can you send out thousands of emails to customers, informing them the remaining dates have been cancelled but not tell your production first?? From what I've heard, after all the palava, Stephen Mear (choreographer) tweeted that they are all working on bringing it back. If that's the tweet you're talking about, he has also stated they all knew it wasn't coming back.
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Post by Theatre Fan on Jul 23, 2020 9:31:06 GMT
Another case of sh*tty producers, when multiple posts appeared across social media, including mine, about the cancellation of the remaining dates. I had a couple of people from the production, none the wiser it seems. How can you send out thousands of emails to customers, informing them the remaining dates have been cancelled but not tell your production first?? From what I've heard, after all the palava, Stephen Mear (choreographer) tweeted that they are all working on bringing it back. If that's the tweet you're talking about, he has also stated they all knew it wasn't coming back. Trust me, I had some pretty peeved off people tweeting at me. Some obviously didn't. Which isn't good enough ofc x
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Post by Rory on Jul 23, 2020 9:54:49 GMT
My reading of it was that it was pretty obvious, or perhaps should have been, to nearly everyone that the production would not be re-opening prior to its original closing date of 5th September. How could it in the current circumstances without social distancing?
It was always going to be a limited season as the Garrick was then due to host The Drifters Girl. I think the nasty surprise element was the Twitter rumour mill suggestion, with no obvious foundation or source, that the production wasn't ever going to come back at all. Hadley Fraser has re-tweeted Stephen Mears' tweet that talks are ongoing. So fingers crossed. But it is always helpful if, despite difficult circumstances, producers make clear to, firstly, their people, and secondly, their audiences, what their plans are for a show's future before the rumours start flying and people get upset or annoyed.
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Post by sophie92 on Jul 23, 2020 10:13:03 GMT
Another case of sh*tty producers, when multiple posts appeared across social media, including mine, about the cancellation of the remaining dates. I had a couple of people from the production, none the wiser it seems. How can you send out thousands of emails to customers, informing them the remaining dates have been cancelled but not tell your production first?? From what I've heard, after all the palava, Stephen Mear (choreographer) tweeted that they are all working on bringing it back. If that's the tweet you're talking about, he has also stated they all knew it wasn't coming back. That could’ve meant that they all knew because it was obvious, but they might not have received the official word on it.
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Post by JJShaw on Jul 23, 2020 10:51:04 GMT
I thought there was a small chance that it might return for a month or so because The Drifters Girl had postponed their dates that were meant to be prior to the Garrick ergo they would be postponing going to the Garrick. But unfortunately it is understandable and im sure this wasn't a decision they made with pleasure.
A shame for all involved and those who loved the production five years ago and were elated to see it come back, if they can bring it back in any capacity that will always be marvellous in my mind! I am very glad I called in sick at work and saw it while it did play in the Garrick.
Unbelievable how many producers are letting social media know before cast and crew, and especially since DEH got called out on it first!!
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Post by anthony40 on Jul 23, 2020 10:55:37 GMT
This is such a shame and I do hope that it returns.
Although I didn't catch this production, I did catch it at The Donmar.
I also catch the 1993 Production with Rodger Allam and Hyden Gynne.
It's such a clever, yet rarely performed show.
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Post by Deleted on Jul 23, 2020 11:41:11 GMT
If that's the tweet you're talking about, he has also stated they all knew it wasn't coming back. Trust me, I had some pretty peeved off people tweeting at me. Some obviously didn't. Which isn't good enough ofc x With all due respect, the problem may have been that you reported on social media that all future performances had been cancelled, prompting those tweets from peeved off people.
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Post by Theatre Fan on Jul 23, 2020 11:58:47 GMT
Trust me, I had some pretty peeved off people tweeting at me. Some obviously didn't. Which isn't good enough ofc x With all due respect, the problem may have been that you reported on social media that all future performances had been cancelled, prompting those tweets from peeved off people. I wasn't even the first to report it and what I posted was correct. The information came from Nimax Theatres who had emailed thousands of people informing them the remaining dates had been cancelled. So maybe the producers could tell cast & crew before doing that?
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Post by princeton on Jul 23, 2020 14:52:55 GMT
The issue is not that the remaining dates (ie to 5 September) have been cancelled which is factually correct (as you said on your site Shaun - and you've been quick to update the story) - rather that some social media have interpreted and reported that as "will not return when theatres open". There is a great deal of work going to to try and ensure that it willing in fact return when theatres open - and most of the cast and team are aware of this - so it's unfortunate that there's been a degree of editorialising in the 'reporting'. Perhaps those working on the show who have been taken aback by today's story are concerned because having been told that up to now that the producers are doing what they can to restart the show - they've been faced with 'news' that it will not return. If there has been poor communications from the top then that is unacceptable - as those working in theatre are particularly vulnerable at the moment - so even more care needs to be taken.
That said there's a difference between telling ticket bookers that they are going to get a refund tickets for five weeks of performances - and announcing a production will never see the light of day again. It's certainly a bit different to cancelling six months of an open-ended run without telling cast and crew - though no less distressing to those directly affected.
There's a set and costumes sitting in the Garrick Theatre and there's no longer any other production lined up to go into the theatre. They are well placed, cast availability notwithstanding, to get up and running once there is some clarity about timelines and what is permissible in terms of safety, though clearly they aren't going to make any sort of announcement now given current uncertainties. There's even the possibility that it could be the first West End show to have an opening night given they were so close to it before lockdown. That would be a good tweet to read.
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Post by scarpia on Jul 24, 2020 14:51:43 GMT
Count me in as one who would love to see this when theatres get up and running; I missed it in the Donmar, and the casting had me very excited.
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