848 posts
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Post by duncan on Mar 13, 2019 8:54:56 GMT
how come there are always single seats dotted around the place anyway Partly people who beat the system, partly the fact that tickets aren't just sold by the house but also held and traded among agents, tour operators etc and also used and discarded by the producers as needed. Also returns of course. Those are what I can think of offhand, but I'm sure box office people would have others. I know one theatre that has the single seat policy but which doesn't enforce it if the seat next to you is a restricted view seat and vice versa. I have never ever bought the cheap seat and then sat in the more expensive empty seat next to me. |
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5,707 posts
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Post by lynette on Aug 24, 2019 19:27:24 GMT
Delfont Macintosh site for Wyndhams, Leopoldstadt. So there I am trying to book for Feb and I know I’ve booked before so I’m expecting the inevitable password fiasco. No idea what password I used last time. But hey, I have two and a half minutes to finish the transaction! What the ? Even with lightning fingers I can’t enter all my details on the password reset page and then go back to the site and enter cc etc in that time. So i give up.
Advice please? Apart from phone, which I will prob do.
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Post by Deleted on Aug 24, 2019 21:14:50 GMT
Go through the booking process, reset the password, log in, then start the booking process again!
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Post by Deleted on Aug 24, 2019 22:27:39 GMT
I've had to use Spektrix more and more recently e.g. Lyceum Edinburgh, Hull New, London Arts and it is frustrating me. Having to scroll down on desktop to get to the next screen always confuses me and I always forget to do it.
For some theatres (mainly Hull New from experience) the price bands are also obscured on first view and it turns into a guessing game of which price is represented by which colour.
On the other end of the spectrum I LOVE the Edinburgh Fringe website. It is simple and user-friendly from my experiences of using it.
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297 posts
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Post by fossil on Sept 21, 2019 10:06:37 GMT
After frustrating experiences in the past of the National and RSC web sites releasing tickets I had reserved when their web sites became overloaded it was pleasing to note that a small venue can cope so much better.
I tried to book tickets for Nice Work If You Can Get It at the Arts Ed theatre school when booking opened at 2pm on Thursday. I kept getting error messages but managed to get two tickets into my basket but could not get the checkout to process the payment. However, the error message gave a booking reservation reference number and a message to phone the box office.
All tickets sold out very quickly and, pessimistically, I presumed I had lost the booking. However when I looked at my account page later it showed the tickets as being reserved until Saturday and to call the box office to claim and pay for the reservation, which I did.
If a small venue can hold the seats for 48 hours, why cannot the big venues tweak there systems to do the same instead of just 20 minutes or so, perhaps just at peak booking times?
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3,352 posts
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Post by Dr Tom on Dec 5, 2019 22:04:42 GMT
And add me to the people who have had problems with ArtsEd booking. Exactly the same problem as the last two posts. Checked out shortly after 2pm.
Tried phoning a few minutes later but no one was picking up. Then had to go into meetings. Will try again tomorrow as at least the system says everything is reserved until Saturday.
Rather surprised there’s no proactive attempts for them to contact me though, not even an email. Sounds like this has been a problem affecting a lot of people.
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3,352 posts
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Post by Dr Tom on Dec 6, 2019 11:08:59 GMT
All sorted with ArtsEd this morning. I rather got the impression that all the lady I spoke to was doing was sorting the many bookings that hadn't gone through successfully. She was very calm and polite considering.
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5,160 posts
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Post by TallPaul on Apr 22, 2021 8:55:22 GMT
While everything else has been going on, the Delfont Mackintosh website has had a comprehensive redesign. I'm not sure it's an improvement, especially on a smartphone.
Swipe up for this, down for that; swipe left for that, right for this. And home may be where the heart is, but trying to return to it requires a masters degree in computer science!
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529 posts
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Post by ruby on Apr 22, 2021 11:16:06 GMT
While everything else has been going on, the Delfont Mackintosh website has had a comprehensive redesign. I'm not sure it's an improvement, especially on a smartphone. Swipe up for this, down for that; swipe left for that, right for this. And home may be where the heart is, but trying to return to it requires a masters degree in computer science! Yes, I didn't find it very easy on a smartphone either, my saved login didn't work so I had to reset my password. They're definitely not my favourite people at the moment as I booked for Mary Poppins over a month ago, since then have only had a vague email saying they'll let me know the options in a few weeks. As I booked the day before the tickets were taken off sale, they must have known when they took my money that the performance wouldn't happen! |
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3,580 posts
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Post by Rory on Apr 22, 2021 17:03:11 GMT
I can honestly say I hate the new Delfont Mackintosh website. Horrible in a smartphone and not much better on a PC. And what a shame to have done away with the colourful and striking show logos and art design, to e replaced by random photographs. Hate it!
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