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Post by Deleted on Jul 24, 2017 13:38:21 GMT
Looking at the ATG website for an array of dates, rows AA and BB appear to exist but aren't on sale. I'm a little suspicious of this, as I'm sure ATG take seats off the seating plan all together if the seats in question don't exist, but it feels a little late in the day to suddenly decide to have two rows of dayseats. Also it's a bit weird that row AA is full length on the ATG site and the email from the box office specifies that there will "no longer be a 5-seat row AA", which feels more specific than just "no longer be a row AA". I don't suppose anyone's booked in for this weekend who'll be able to let us know? I'll be a bit annoyed if I suddenly have two rows in front of me that weren't there when I booked as there's no rake that far forward, but I suppose I can't complain too much considering what I paid. Still, I would like to know ASAP what the final word is. (Or maybe I'll just email them back now and see if I can get an answer straight from the horse's mouth...)
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Post by bellboard27 on Jul 24, 2017 15:20:14 GMT
Not had an email from them yet, though, about my own seat either. Your seat's fine. Could do with a bit of toning and it wouldn't hurt to wiggle it a bit more, but otherwise nothing to worry about. |
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Post by Deleted on Jul 24, 2017 15:22:54 GMT
TM, do you not have your own special red phone that connects you instantly to any box office in the capital? I was hoping you'd be able to offer expert insider knowledge on this one! Don't say that the Monkey is a mere mortal after all!
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Post by CG on the loose on Jul 24, 2017 15:33:19 GMT
I asked when I rang them earlier and they confirmed Row A is now front row, with neither AA or BB on sale (though as you say TM and others, both show 'greyed out' on the plan).
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Post by CG on the loose on Jul 25, 2017 10:23:24 GMT
Latest looking at the ATG website is that they have put circles into the grey AA and BB rows - so could be seats there after all... I'll be mighty peed off with them if that's the case  |
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Post by RedRose on Jul 25, 2017 11:03:49 GMT
Latest looking at the ATG website is that they have put circles into the grey AA and BB rows - so could be seats there after all... I'll be mighty peed off with them if that's the case But that's how the seating plan there has looked for a while now, before box office has been sending out emails. |
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Post by CG on the loose on Jul 25, 2017 11:18:58 GMT
I'll be mighty peed off with them if that's the case But that's how the seating plan there has looked for a while now, before box office has been sending out emails. But the point remains that I (and others here) had a front row seat on AA, which they moved me from because "there will no longer be a 5-seat row AA". If in face they have changed it to a 12 seat row and evicted the 5 people who had already secured seats there so they can re-sell the same seats to others, I shall be displeased! |
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Post by RedRose on Jul 25, 2017 13:22:26 GMT
Box Office finally answered my email after I also asked on twitter
"The Row A is the third row but will be the first row of normal theatre seating.
The seating start with 2 rows of bench seats that will be really close to the stage. Those seats will only be available on the day via Today Tix.
There is then an aisle behind row BB followed by row A which will be the first row of normal theatre seating with extra legroom. The stage has been raised so customers in row A should not be obstructed by customers in rows AA and BB."
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Post by CG on the loose on Jul 25, 2017 13:40:02 GMT
Box Office finally answered my email after I also asked on twitter "The Row A is the third row but will be the first row of normal theatre seating. The seating start with 2 rows of bench seats that will be really close to the stage. Those seats will only be available on the day via Today Tix.There is then an aisle behind row BB followed by row A which will be the first row of normal theatre seating with extra legroom. The stage has been raised so customers in row A should not be obstructed by customers in rows AA and BB." Thanks RedRose - that's completely different to what they told me yesterday but makes much more sense in context of the seating plan changes. Not impressed with their handling of it - a distinct lack of transparency in their emails to displaced front row ticket holders - but at least it sounds as though the view from A should be OK. |
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Post by theatremadness on Jul 25, 2017 14:10:42 GMT
TodayTix already has some of the AA/BB tickets on sale across select dates. They are £15, so just check the dates which show prices "from £15" - unless there's a mistake, doesn't seem like they will only be available on the day!
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Post by Deleted on Jul 25, 2017 14:58:27 GMT
I paid £15, matinee price, and have received the email moving me to row A.
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Post by CG on the loose on Jul 25, 2017 15:23:07 GMT
Something just occurred to me: Were those moved from AA to A folk who paid more than £15 for a seat? I only paid £15, the matinee price, but otherwise they were £35 when originally put on sale, I think. I wonder if they are only moving those who paid more? You might be on to something there - I paid £35 as couldn't make the matinee. ETA: Sorry - just saw Baemax's response - you're clearly clutching at straws ;-) |
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Post by RedRose on Jul 25, 2017 15:48:36 GMT
I paid £15, matinee price, and have received the email moving me to row A.
Yes, me as well.
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Post by harlow on Jul 25, 2017 16:24:46 GMT
I paid £15, matinee price, and have received the email moving me to row A. The same for me. |
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Post by CG on the loose on Jul 25, 2017 16:46:44 GMT
Another thought, do you have the actual ticket yet? They posted mine to me the day I did the booking. Ditto... replacement is being left for Box Office collection. |
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Post by RedRose on Jul 25, 2017 16:48:18 GMT
Another thought, do you have the actual ticket yet? They posted mine to me the day I did the booking.
As I don't live in the UK I usually have to pick up the ticket at the box Office.
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Post by Latecomer on Jul 25, 2017 17:17:51 GMT
They sent me the replacement ticket a couple of weeks ago....I was very confused as it arrived with no explanation and I went on the plan then and all the AA BB were greyed out...so I just kept both tickets! I paid £35 as front rows not cheap on the day I booked...bit miffed as would probably have preferred a £15 bench seat to save money!
What a shambles!
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Post by Deleted on Jul 25, 2017 17:35:59 GMT
Would seem reasonable to ask them to move you back to the seat you previously booked!
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Post by mrbarnaby on Jul 25, 2017 17:47:59 GMT
More worryingly- what the hell is going on with Channings face? Nearly screamed when I saw the poster on the tube.
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Post by Latecomer on Jul 26, 2017 10:25:22 GMT
Would seem reasonable to ask them to move you back to the seat you previously booked! I asked for a refund in the end. I wanted a front row seat, as I like front row seats, but didn't like the sound of bench seating.....and I didn't want 2 rows in front of me. They have obliged. I am getting less tolerant the older I get! |
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Post by Deleted on Jul 26, 2017 11:49:12 GMT
I think they need to issue an apologia for this mess.
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Post by Tibidabo on Jul 26, 2017 13:16:15 GMT
I think they need to issue an apologia for this mess. Well, according to this little videoette from 2 of the stars it's pronounced A-pul-OH-ja.  twitter.com/BBCNorthPR |
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Post by Deleted on Jul 26, 2017 14:46:51 GMT
Thanks for letting us know, and if you're speaking to your kind friend again, let her know that we appreciate her help too.  |
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Post by CG on the loose on Jul 26, 2017 23:01:31 GMT
Thanks TM, and to your kind friend who went well above and beyond, etc. The result of her test is indeed reassuring |
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Post by Deleted on Jul 26, 2017 23:21:30 GMT
More worryingly- what the hell is going on with Channings face? Nearly screamed when I saw the poster on the tube. Bloated hopefully it was last her the run of the show |
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