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Post by marob on Jun 12, 2021 19:31:25 GMT
When you think how many theatres ATG owns in the West End and across the UK it always amazes me how they can have such a s*** website. No matter how many times they change it, it still never works properly.
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19,778 posts
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Post by BurlyBeaR on Jun 12, 2021 19:40:19 GMT
They've had all this time too,and it’s still absolutely horrible.
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Post by partytentdown on Jun 13, 2021 10:34:06 GMT
I've had this card for about 3 years and have (pandemic aside) never received any kind of notice of a pre-sale, special offer, discount etc. I've asked them numerous times if I need to be added to a mailing list but never seem to get added. I rely on this board to tell me when stuff is going on sale.
Does anyone else have this problem? I won't be renewing.
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Post by robertb213 on Jun 13, 2021 11:33:02 GMT
I've had this card for about 3 years and have (pandemic aside) never received any kind of notice of a pre-sale, special offer, discount etc. I've asked them numerous times if I need to be added to a mailing list but never seem to get added. I rely on this board to tell me when stuff is going on sale. Does anyone else have this problem? I won't be renewing. I've never had any emailed offers either and I've been a member for about the same length of time. I've just become used to logging in and checking the shows I want to see, and finding the deals that way. My nearest venue is Milton Keynes and there's always deals on the opening night, sometimes other nights as well. It's weird that they don't email to push the offers, but the offers are generally still worth having so I'll be renewing when the time comes. |
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Post by Joseph Buquet on Jun 13, 2021 12:03:28 GMT
I've had this card for about 3 years and have (pandemic aside) never received any kind of notice of a pre-sale, special offer, discount etc. I've asked them numerous times if I need to be added to a mailing list but never seem to get added. I rely on this board to tell me when stuff is going on sale. Does anyone else have this problem? I won't be renewing. I’ve been an ATG member for years. A couple of years ago, it occurred to me that I wasn’t receiving any emails from them, so was missing out on pre-sales, etc (which is kind of the point of the card). I find with most companies that even when you don’t want to sign-up to their mailing list, it still somehow happens. But with ATG it was the opposite - I couldn’t find any way of getting myself added! Eventually I emailed them and asked them to get me added. It took a bit of correspondence, but as soon as they added me, the emails flooded in! |
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Post by marob on Jun 13, 2021 12:12:58 GMT
They send me marketing stuff for Bristol Hippodrome all the time, which I wouldn’t mind but I’ve never been to Bristol. There was a page on the website, which I can’t find now, where you could change your marketing preferences.
It made no difference anyway because they still send them to me, but maybe if you’re adding something it might work. Who knows with their website. 🤷🏻♂️
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Post by BurlyBeaR on Jun 13, 2021 12:20:14 GMT
I've had this card for about 3 years and have (pandemic aside) never received any kind of notice of a pre-sale, special offer, discount etc. I've asked them numerous times if I need to be added to a mailing list but never seem to get added. I rely on this board to tell me when stuff is going on sale. Does anyone else have this problem? I won't be renewing. Well known issue which they seem incapable of resolving. I’ve spoken to them a couple of times about it (way back when you could actually speak to them) and they just tell me I’m set up to get them… but I don’t. When I insist they go into the check your junk mail spiel and you can tell they just think it’s the customers fault because “system says yes”. I even told them about this forum and that loads of people complain about it and asked them to flag back to their tech teams… nothing happens. |
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Post by talkingheads on Jun 14, 2021 10:49:24 GMT
I asked ATG about it, they sent me a direct link to login to my account and assured me that their team are aware of the problem and are working on it.
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Post by richey on Jun 14, 2021 12:20:15 GMT
Did anyone else who already has a Theatrecard recieve a survey from ATG last week? I got one and when I started answering them it seemed like the questions were geared to those who had never heard of the card and trying to push the benefits of signing up for one. It all felt a bit weird. I did have a bit of a rant in the 'other comments' section about the ludicrous scheme of bringing food and drink orders to seats.
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Post by CG on the loose on Jun 15, 2021 19:10:48 GMT
Never occurred to me to google the login page ... now done and bookmarked, thanks jaqs! Beforehand I'd just pick any show, any date, click on the ATG Member toggle and log in to access my account. Doesn't solve the lack of pre-sale heads-up etc mind. Really will have to get into it with them one of these days. |
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Post by dontdreamit on Jun 15, 2021 21:34:13 GMT
Daft question possibly... once I’ve logged into my ATG account, how do I get to a list of what shows I’ve booked and when?
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1,351 posts
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Post by CG on the loose on Jun 15, 2021 21:44:03 GMT
Daft question possibly... once I’ve logged into my ATG account, how do I get to a list of what shows I’ve booked and when? I've just tried to log in to talk you through it, and can't access mine either. Seems to be a glitch on the website at the moment... Usually, if you're logged in and go back to the home page, there's a "My Account" link top left-ish. But I can't get back to the home page once logged in at the moment. |
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Post by jaqs on Jun 16, 2021 7:00:02 GMT
Not been working for me either.
Can’t access the credit voucher I have to get it extended, super annoying.
But not as annoying as the refund I’ve been waiting for since April.
All round I’m in a never booking with ATG again if o can help it mood.
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Post by talkingheads on Jun 16, 2021 8:23:50 GMT
I am just astounded that they cannot figure out how to put a simple 'My Account' button on their site. Every other booking website in existence seems to manage it OK. Especially in a time when people need to access their bookings to see exchanges and vouchers.
I reckon you could give the ATG website to an ICT class in Year 9 and they'd figure out how to fix it quicker than the ATG team!
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Post by talkingheads on Jul 15, 2021 16:35:53 GMT
I am still astonished that ATG seem to get complaints about people not being able to easily access their account yet have done absolutely nothing about it. Then when you get into your account, the order history is a list of dates and order number, making finding an individual show an arduous process. I just cannot fathom how they can get a crucial piece of theatre website design so completely wrong on every single level. It is even worse when you consider how long they have had to redesign or at the very least introduce a 'My Account' feature.
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Post by BurlyBeaR on Jul 16, 2021 8:37:58 GMT
Maybe we could have some sort of campaign to bring the inadequacies of their website @nd the whole thing about not getting email notifications to their attention. I don’t think they take notice of individuals complaining, but if we organised something…?
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Post by david on Aug 27, 2021 20:08:19 GMT
Having a look at the Manchester Opera House and Palace theatres as well as for the Liverpool Empire on the ATG website, there are a vast number of unsold seats for this weekend's shows of "The Woman in Black", "Rocky Horror Show" and "Heathers - The Musical". I'm really surprised that no offers have cropped this week up to try and shift these seats and bring in some much-needed revenue. I would have been tempted to see any of these shows again, but not at the prices they are charging. I don't know who green lights when offers go on shows, but it must be disheartening for any actor to play to half-filled theatres. It just doesn't make any business sense to have such empty auditoriums after they have been shut for 18 months.
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Post by TallPaul on Aug 27, 2021 21:52:39 GMT
Like you, david, I've no idea who green lights offers. If it's the producers, they seem to bypass ATG and go straight to manchestertheatres.com and Travelzoo. At least there are offers to be had in both MCR and LPL. It was sometime in the 1900s when I last got a deal from Sheffield Theatres! |
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Post by david on Aug 27, 2021 22:09:21 GMT
Like you, david , I've no idea who green lights offers. If it's the producers, they seem to bypass ATG and go straight to manchestertheatres.com and Travelzoo. At least there are offers to be had in both MCR and LPL. It was sometime in the 1900s when I last got a deal from Sheffield Theatres! , You would of thought theatres would be offering all sorts of offers to get people in, particularly during the school holidays to get bums on seats. It's a weird business model to use. Why not try to attract customers? Probably like you, I'm signed up to most ticket agencies and the like such as Travelzoo, but my email inbox has been pretty quiet. As theatres are trying to recover, you would of thought the emails would be flooding in but it's turned into a bit of a drought. |
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Post by shady23 on Aug 27, 2021 23:23:58 GMT
I am still astonished that ATG seem to get complaints about people not being able to easily access their account yet have done absolutely nothing about it. Then when you get into your account, the order history is a list of dates and order number, making finding an individual show an arduous process. I just cannot fathom how they can get a crucial piece of theatre website design so completely wrong on every single level. It is even worse when you consider how long they have had to redesign or at the very least introduce a 'My Account' feature. Atg seem to have serious problems in general, especially that their customer services department is woefully understaffed. Social media is swamped by people basically at their wits end, wondering why they never answer the phone, respond social media queries, emails or their contact us box on the website. I've been trying to swap a ticket with no luck for over a month now. Just had an email asking what date I wanted to swap it to (obviously that was in the original request...) since then nothing... Over the pandemic trying to get cancelled ticket money back from them was stressful and took lots of chasing over many weeks. I really try and avoid them now. Lw theatres are the same. I've been waiting for a refund from a cancelled Joseph show for two months now. They just do not respond to emails or to website contact. So frustrating. |
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Post by marob on Aug 27, 2021 23:40:10 GMT
Do they do many offers at the Empire? Most of the ones I see are for a fiver off the first night, which I never use as I don’t fancy hanging around Bidston station at 11 ‘o’ clock at night on my own. david there is an offer on Liverpooltheatres.com for 50% off Heathers with promo code heather50 (no “S”) |
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Post by dlevi on Aug 28, 2021 7:09:42 GMT
Having a look at the Manchester Opera House and Palace theatres as well as for the Liverpool Empire on the ATG website, there are a vast number of unsold seats for this weekend's shows of "The Woman in Black", "Rocky Horror Show" and "Heathers - The Musical". I'm really surprised that no offers have cropped this week up to try and shift these seats and bring in some much-needed revenue. There seems to be a hesitancy on the part of a lot of theatres to do deep discounting at this time. They all need to put forth the illusion that everything is back to normal. To admit that people aren't yet returning to theatres in droves would send a bad signal to the general public. |
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Post by david on Aug 28, 2021 8:40:04 GMT
Do they do many offers at the Empire? Most of the ones I see are for a fiver off the first night, which I never use as I don’t fancy hanging around Bidston station at 11 ‘o’ clock at night on my own. david there is an offer on Liverpooltheatres.com for 50% off Heathers with promo code heather50 (no “S”) Thanks marob, I've sorted a ticket for Heathers tonight at the Empire using the code. |
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Post by Jon on Aug 28, 2021 13:19:44 GMT
Aren’t discounts the domain of the producers rather than the theatre owner? I’m sure ATG still gets the rent from the various productions plus any bar sales.
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Post by andys on Sept 1, 2021 17:14:07 GMT
Aren’t discounts the domain of the producers rather than the theatre owner? I’m sure ATG still gets the rent from the various productions plus any bar sales. Certainly in the west end, yes. I'm not so up with how the regions work, deals can be guarantees or splits, or a hybrid of the two. Discounting is something producers and venues are wary of though. Studies have shown that often discounting may fill a few more seats but with the gross total on a performance not being noticeably better, whilst the message goes out to the potential audience that it's not worth paying full price, because there'll be offers nearer the time. It's tricky. |
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