ATG+ - Enqs 0330 102 7200 / membership@atgentertainment.com

The Donmar bought the lease and freehold in 2007/8, it was an odd arrangement that ATG owned the building and provided facilities but it was programmed by the Donmar and they paid rent. It’s interesting that they decided to keep ATG to provide FOH rather going it alone

You can book as many as you like but the system will only give you the discount rate on 4. 

ETA: select your 4 seats with the discount rate and add to basket. Then select your next seats at the other most favourable rate and add those. 
If you try to select more than 4 at the discount rate the system will stop you from checking out. 

The booking fee savings apply to all of the seats you book, whether discounted or full price. 

Anyone know why I'd see a "Staff Offer" ticket available when I login with my ATG Card?

Unable to help with that one, dippy, but I'm having a big battle with ATG by phone and email about being charged a booking fee when I believe (and the website info says or implies) I should not have been.

I've had this happen before and it was their error so after days of attempts to book without a fee being applied, I went ahead as the play was in its final week and selling out, so I didn't want to miss it. Also, the fee applied amounted to 17.5% on top of the cheapest ticket. When I rang to ask for a refund, the agent said she saw what I meant but that I would have to email; however, a lot of correspondence (each time with a different person, which doesn't help) has resulted in ATG flatly refusing to refund the fee despite accepting that the website wording was misleading and saying they'd change it. They also maintained, bizarrely, that as the fee was a flat one it was not discriminatory, whereas my point was that that was exactly why it was, as people buying a single, lower-price ticket pay the same fee as a couple or group possibly buying more expensive tix.

It has now reached the point where I've said I'll cancel my membership if they're so intractable and they simply said "can't help you with that" - honestly, the lack of common sense and courtesy is staggering! I know I can cancel my direct debit but I've been a member for years yet they'd rather lose me than refund £3.50.

I was originally looking at Matthew Bourne's Swan Lake in Wimbledon, the Tuesday night when there was some kind of offer when I first tried but now it has nothing obvious. I've tried other shows that week too. I also looked in my emails and had one saying that Robin Hood
in Milton Keynes is half price if booked before the 1st of July but there is an * saying some shows only (but not which ones!). So I tried the 11th of December 19:00, 13th Dec 13:00, 16th Dec 18:00 and there's no discount for any of the price bands in the stalls in any of those shows. If you don't mind having a look that would be very kind of you.

Oh no, how annoying showgirl . What is the point in having the card if it doesn't do what it's meant to do? The man at the box office last night was very unhelpful, I'm glad I wasn't buying a ticket but had a ticket my friend had bought but that is just silly. 

Yes, card is definitely still valid, however I do think the problem might have started when it was renewed in May. I'll try another box office before I ring them, I'd rather talk to a person face to face.

Thank you for checking that discounts should exist!

well done showgirl and amusing to speculate over how much money they have spent paying their operatives to handle your many communications. Rather more than the £3.50.
Some companies never learn and ATG strikes me as one more concerned with “process” than @ctually listening to customers.

What are you spending the £3.50 on? Not an ATG ice cream tub presumably!

Had an e-mail today saying there's going to be a special ATG prebooking period for a west end show announced tomorrow morning but they're not yet revealing the name of the show yet. Have I missed some gossip about a new show? Any ideas what it is?

Maybe they've been given an allocation for Mary Poppins?

I haven't renewed mine since moving to London for several reasons. One of the main ones is that there used to be a great deal on most big shows in Glasgow for half price seats for an early date in the run. It often saved me £20 plus on tickets and booking fees.

I did once benefit from a few free glasses of prosecco with it at the Savoy though!

I currently don't have one but I'm considering investing in one as one of my local theatres is the Edinburgh Playhouse, with the Glasgow King's and Theatre Royal and Sunderland Empire within easy travelling distance.

The two other Edinburgh theatres offer a membership scheme but I didn't think it was worth it because discounts can only be applied to the two theatres (Festival and King's Edinburgh) instead of over two dozen theatres nationwide.