ATG+ - Enqs 0330 102 7200 / membership@atgentertainment.com

For those with an annual ATG+ membership on automatic renewal, ATG have a new system this year. The annual fee is collected on the expiry date, as previously, but now, they won't order your next year's card until the payment has been received and they take up to 28 days to be produced and mailed. They used to send out the new card in advance, but apparently people whose payments failed were still then able to use the new cards for bar discounts. (You'd think that the till would do a check that the account is active, but this is ATG after all, so no joined-up IT.)

So, now, annual members cannot avail of the bar discount for up to four weeks at the start of each year until the new card arrives. Ker-ching!

Received at 10.04 this morning.

Just tried to log in and it flipped straight back to the log in screen - definitely something not working!

Yay - a rebrand! Looking forward with excitement to the enhanced ATG membership perks...

Ah ... turns out I had to go through the forgotten password loop to reset because they've changed the password requirements and my old one didn't qualify. Nice of them to communicate that to their members.

i'm struggling to wrap my head around ATG not being red. doesn't sit right with me. sends a shudder through my bones. etc

As ATG ticket prices rocket, you'd would expect to see that the ATG+ member discount on the weekly touring shows would maintain a similar percentage reduction. But no, it's actually reducing in absolute terms.

At the Alex in Birmingham, we used to get £10 discount (even 2-for-1 once upon a time) on opening night and £5 discount after that. Since Covid, typical prices are up to double what they were before, and the opening night discount is typically a miserly £7.

Bearing in mind that they often cancel the first night because of poor ticket sales, coupled with the inevitable technical issues on the first outing in a new venue, I think the extra £2 discount compared to later nights that are more likely to go ahead and with smoother running is not a worthwhile saving.

For Sunderland Empire there would often be 50% off for the first night, but I haven't seen that in a while.

I have to say that I very often end up changing my dates around and they are always brilliant for that. It's why I have the membership for that flexibility.

It's disappointing and surprising to hear you had problems in that regard.

I rarely use the 25% bar discount that's available at most ATG venues in England and Wales. Firstly, you have to be over half an hour early to get it, and, in the West End, that can mean 45 minutes if the queues to get in the building are bad. Secondly, even with the discount, there's nearly always a pub close by that is cheaper, with better quality drinks, and with toilets with no waits.

I’m glad you’ve had better experiences! Perhaps I was just unlucky but on both those occasions they were very unhelpful, ‘nothing we can do’ etc.