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Post by justfran on Jun 9, 2024 17:44:22 GMT
Where to start?? I went to the matinee of Chitty Chitty Bang Bang in Newcastle today - there were two ladies sat in front of us with a small child aged 3 ish and a baby, no more than 9 months old. During the whole show the mother didn't sit still or be quiet for more then 5 minutes at a time. Passing the baby back and forth with the other adult, constantly leaning over to talk to, kiss or touch the little girl, rummaging in her bags, bouncing the baby up and down on her knees, pick it up to check if the nappy needed changing. . . I appreciate this is a family show but the baby would have got nothing from the experience and even the little girl was probably too young - clearly bored during the second half and with the show being 2 hours 40, it isn't exactly short. Completely rude and totally oblivious to the distraction they were causing to those around them. Quoting myself to update - I received a really poor reply from the venue to my complaint email. It's really disappointing when firstly venues don't act on bad behaviour but then when they clearly don't care when a customer writes to complaint about a bad experience they've had at their venue.
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Post by ladidah on Jun 10, 2024 7:09:25 GMT
What did they say?
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Post by BurlyBeaR on Jun 10, 2024 9:03:09 GMT
Where to start?? I went to the matinee of Chitty Chitty Bang Bang in Newcastle today - there were two ladies sat in front of us with a small child aged 3 ish and a baby, no more than 9 months old. During the whole show the mother didn't sit still or be quiet for more then 5 minutes at a time. Passing the baby back and forth with the other adult, constantly leaning over to talk to, kiss or touch the little girl, rummaging in her bags, bouncing the baby up and down on her knees, pick it up to check if the nappy needed changing. . . I appreciate this is a family show but the baby would have got nothing from the experience and even the little girl was probably too young - clearly bored during the second half and with the show being 2 hours 40, it isn't exactly short. Completely rude and totally oblivious to the distraction they were causing to those around them. Quoting myself to update - I received a really poor reply from the venue to my complaint email. It's really disappointing when firstly venues don't act on bad behaviour but then when they clearly don't care when a customer writes to complaint about a bad experience they've had at their venue. For the avoidance of any doubt for the many, many people who will read this it’s the Theatre Royal Newcastle we’re talking about here. Terrible customer service deserves to be called out, just as good service does.
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Post by justfran on Jun 10, 2024 9:13:46 GMT
They said that for Chitty any age baby is allowed to attend with a babe in arms ticket, it is the responsibility of the guardian to take the child out if they are causing a disturbance but that some guardians may be unaware of this and I could have moved to the back if I wanted to.
Interestingly, the listing for Chitty at the nearby Sunderland Empire [managed by ATG] states that under 3s will not be admitted.
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Post by BurlyBeaR on Jun 10, 2024 9:39:53 GMT
So the complainant is expected to move to a worse seat so that the one with the baby can carry on crying and pissing everyone around off? The FOH should be asking the guardian to move.
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Post by christya on Jun 10, 2024 14:07:59 GMT
I'm not sure they should be letting babies in at all, for most things anyway. It wasn't for the baby's benefit, seems like the only person it benefits is the parent and that at the cost of disturbing people around them. Even the calmest baby will probably fuss at some point when brought to something that long.
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Post by Jon on Jun 10, 2024 15:20:19 GMT
I do wonder if we need tougher guidelines for bringing kids to things like the theatre or cinema, I've seen newborns and kids under 5 at the cinema during a latish performance on and it's just bad parenting.
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Post by theatremiss on Jun 10, 2024 17:07:03 GMT
I'm not sure they should be letting babies in at all, for most things anyway. It wasn't for the baby's benefit, seems like the only person it benefits is the parent and that at the cost of disturbing people around them. Even the calmest baby will probably fuss at some point when brought to something that long. Going back a fair few years I went to see Cate Blanchett in some goddawful play based on Pamela at the NT, sorry I can’t recall the name. In the foyer there was a woman and man with a baby ie about 3/4 months. As the doors opened to let us in, the bloke said “see you later” and I made the assumption he was going in. No he left and left the baby with the mother who strolled into the auditorium. The child was either crying or being breast fed throughout the show, lots of noise and shuffling around. Sadly I thought I’d booked an aisle seat but unfortunately it was butted up against the sound desk and I couldn’t escape from either the baby or the awful play.
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Post by mkb on Jun 10, 2024 22:15:38 GMT
... it was such an incredibly awkward moment. Possibly made worse by everyone else in the room suddenly being terribly British and acting like we couldn’t hear it. 😂 I hate that Britishness thing. When someone has had the courage to call out bad behaviour, I think it's really important for others nearby to back them up so that the miscreants know it's everyone against them not just one person. It also massively takes the pressure off the person who was brave.
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Post by shownut on Jun 11, 2024 12:22:04 GMT
Well at least this incident had a happy ending...
Was at ROH last night in 2nd balcony, front row, slightly house left. Further house left was a group that couldn't sit still and kept standing/moving around which was more than a little distracting. Worse, one of the party started filming from their iPhone. They were warned by the usher to stop but 15 mins later filmed again....stopped by the usher once more....then filming again only minutes later.
I complained during the first of two intervals and the usher assured me that the party involved had been warned that if they filmed again they would be removed.
Second act....more filming....they had to be stopped three times.
I approached the same usher during second interval who once again assured me "it was being handled". She wasn't kidding. A few mins before the start of Act Three as the 'unofficial film crew' were taking their seats, she told them to leave. They objected that the last act was short and wanted to stay but she accepted no excuses and they were not permitted to stay. Well done to the usher though in truth, they should have been removed after Act One, having been stopped 3 times in that act alone.
They were clearly part of a travelling group and the head of the group quickly lectured/warned those remaining about use of phones during the performance. Too bad she didn't do that before the show which might have solved the problem.
Anyway, nice to finally see those acting up facing consequences for their actions.
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Post by schuttep on Jun 11, 2024 12:57:36 GMT
... it was such an incredibly awkward moment. Possibly made worse by everyone else in the room suddenly being terribly British and acting like we couldn’t hear it. 😂 I hate that Britishness thing. When someone has had the courage to call out bad behaviour, I think it's really important for others nearby to back them up so that the miscreants know it's everyone against them not just one person. It also massively takes the pressure off the person who was brave. I agree that bad behaviour should be called out. I was at a performance of Rodgers and Hammerstein's Cinderella at the Hope Mill theatre in Manchester when a group of older Liverpudlian ladies were totally restless and rolling eyes at each other during the first act. The young female usher had to quieten them several times. During the interval one of the ladies was talking to a FOH manager who was trying to placate her. As we passed, my partner and I made it clear their behaviour had not been appropriate - much to the annoyance of the FOH manager! The Liverpudlian said "but we thought it was a panto"! Since when did R&H write pantos? I found out later that they had demanded that the usher not be allowed anywhere near them in the second act and the spineless FOH Manager agreed. Not all of the miscreants returned for the 2nd act, thank goodness, but after the show I co-incidentally passed the usher on the way out and said "I'm on your side". I haven't been back since.
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Post by happysooz2 on Jun 11, 2024 19:15:00 GMT
I'm not sure they should be letting babies in at all, for most things anyway. It wasn't for the baby's benefit, seems like the only person it benefits is the parent and that at the cost of disturbing people around them. Even the calmest baby will probably fuss at some point when brought to something that long. Going back a fair few years I went to see Cate Blanchett in some goddawful play based on Pamela at the NT, sorry I can’t recall the name. In the foyer there was a woman and man with a baby ie about 3/4 months. As the doors opened to let us in, the bloke said “see you later” and I made the assumption he was going in. No he left and left the baby with the mother who strolled into the auditorium. The child was either crying or being breast fed throughout the show, lots of noise and shuffling around. Sadly I thought I’d booked an aisle seat but unfortunately it was butted up against the sound desk and I couldn’t escape from either the baby or the awful play. I believe it was called ‘When We Have Sufficiently Tortured the Audience.’
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Post by moorhunhe on Jun 13, 2024 10:21:39 GMT
... it was such an incredibly awkward moment. Possibly made worse by everyone else in the room suddenly being terribly British and acting like we couldn’t hear it. 😂 I hate that Britishness thing. When someone has had the courage to call out bad behaviour, I think it's really important for others nearby to back them up so that the miscreants know it's everyone against them not just one person. It also massively takes the pressure off the person who was brave. I had this at the cinema when The Greatest Showman came out. Some fool constantly on his phone, and I have panic disorder so it takes a lot of courage for me to speak up sometimes, and I was waiting until a song had finished and was hyping myself up to then say to put the phone away. As soon as the song finished, someone beat me to it and yelled "put the d*mn phone away!" and then replied with "thank you!" to which he said back "no worries". I could then see the guy with the phone completely lower in his seat/crawl down. My night was ruined after that, left the room due to a panic attack due to being so annoyed and hyping myself up to speak up missed the last 45 min.
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Post by richey on Jun 13, 2024 22:33:34 GMT
So opening night of Burlesque the musical at Manchester Opera House tonight had to have one of the worst audiences I've encountered. The show was late starting which might have contributed a little to this as people were drinking more so by the time the show started it wasn't long before there was the near constant movement of people going to the toilet. This might have been just about bearable but I was sat next to one of the fire exits and people kept mistaking it for the toilets so there was the distraction of the light as they opened the door then again a few seconds later when they realised they'd got it wrong. Once I might have understood, but for loads of people to do it was unbelievable. There waa also a lot of rustling and crackling of sweets. However the worst behaviour was from a group a few rows in front. They came in late (though he show hadn't yet started) and were joking about how it was becuase they'd gone to the Palace instead of the Opera House (how they could mistake the massive signs for Aladdin instead of Burlesque should have given me an indication of their level of intelligence) Once the show started they carried on talking despite being shushed by several people. Then one of them decided they needed the loo so made the whole row stand up to get out. At this point, to their credit, one of the ushers realised what was going on and called a senior staff member over to stand nearby and the next time the talking started he gave them a warning. This led to the guy in the group making sarcastic comments and finger gestures to the people sat behind. When it came to the interval the senior usher asked them to step outside and that was the last we saw of them thankfully. There was also another argument a few rows away near the end of the show and again an usher stepped in very promptly. As I've mentioned in the Burlesque thread, I suspect this show will keep this thread going for months!
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Post by ladidah on Jun 14, 2024 7:14:38 GMT
What a shame, why don't they just stay at home!?
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Post by BurlyBeaR on Jun 14, 2024 8:52:30 GMT
What a shame, why don't they just stay at home!? They think they’re living their best life when they do this sort of thing. There’s a certain type of person who’ll use getting pissed and causing disruption to the point where they get chucked out of a theatre as bragging rights to their equally naff, low rent mates. They’re trash and they make me puke. If it’s a choice of theatre being regarded as elite or everyone putting up with this sort of riff-raff then I’ll go with elite.
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Post by fiyero on Jun 14, 2024 11:12:34 GMT
What a shame, why don't they just stay at home!? They think they’re living their best life when they do this sort of thing. There’s a certain type of person who’ll use getting pissed and causing disruption to the point where they get chucked out of a theatre as bragging rights to their equally naff, low rent mates. They’re trash and they make me puke. If it’s a choice of theatre being regarded as elite or everyone putting up with this sort of riff-raff then I’ll go with elite. My audiences on Wednesday (Phantom and Mean Girls) weren't as bad but there were a lot of people just doing what they wanted, no regards for others. One was singing along at Phantom! It really seems that people think they have paid a lot of money so screw everyone else, everyone else having paid a lot of money too.
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Post by matttom0901 on Jun 18, 2024 21:28:35 GMT
I am currently on my way home from a production of Mean Girls at the Savoy. I expected a certain kind of people to attend so it wasn’t really a shock when I experienced the following.
I was sitting in the center stalls seat. In front of me there were 2 girls who kept turning their heads towards each other, whispering, even talking loudly every couple of minutes, and their whole behaviour was quite distracting. I asked them once, actually told them, to be quiet and was hoping that would be it. After a while they started talking again, so I told them to shut up. One of the girls turned around, looked at me and said: “You can ask nicely!” And proceeded to show me the middle finger.
Erm, no, I will not ask you nicely to be quiet in a theatre. I shouldn’t be asking or telling you at all. If you don’t know how to behave in a theatre, then stay home.
Of course, their behaviour didn’t change much and part of me believed that they tried to do whatever they could in Act 2 to annoy me. Oh well, speaks more about them then it is about me.
It’s sad really, how people behave in theatre nowadays. Part of me wishes ticket prices would increase to Broadway levels but I doubt that would keep the riff-raff out.
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Post by lynette on Jun 18, 2024 21:45:47 GMT
Could you have complained to FOH , would it have made any difference?
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Post by ceebee on Jun 18, 2024 22:24:31 GMT
I am currently on my way home from a production of Mean Girls at the Savoy. I expected a certain kind of people to attend so it wasn’t really a shock when I experienced the following. I was sitting in the center stalls seat. In front of me there were 2 girls who kept turning their heads towards each other, whispering, even talking loudly every couple of minutes, and their whole behaviour was quite distracting. I asked them once, actually told them, to be quiet and was hoping that would be it. After a while they started talking again, so I told them to shut up. One of the girls turned around, looked at me and said: “You can ask nicely!” And proceeded to show me the middle finger. Erm, no, I will not ask you nicely to be quiet in a theatre. I shouldn’t be asking or telling you at all. If you don’t know how to behave in a theatre, then stay home. Of course, their behaviour didn’t change much and part of me believed that they tried to do whatever they could in Act 2 to annoy me. Oh well, speaks more about them then it is about me. It’s sad really, how people behave in theatre nowadays. Part of me wishes ticket prices would increase to Broadway levels but I doubt that would keep the riff-raff out. I agree - too many ferals who don't know how to behave.
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Post by matttom0901 on Jun 18, 2024 22:25:26 GMT
Could you have complained to FOH , would it have made any difference? I thought their behaviour had stopped after I told them off, despite the despicable response received from one of the girls. I thought it’d be difficult to complain to the FOH during act 2, as I didn’t want to disturb anyone. 🥲
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Post by starlight92 on Jun 19, 2024 9:24:02 GMT
I am currently on my way home from a production of Mean Girls at the Savoy. I expected a certain kind of people to attend so it wasn’t really a shock when I experienced the following. I was sitting in the center stalls seat. In front of me there were 2 girls who kept turning their heads towards each other, whispering, even talking loudly every couple of minutes, and their whole behaviour was quite distracting. I asked them once, actually told them, to be quiet and was hoping that would be it. After a while they started talking again, so I told them to shut up. One of the girls turned around, looked at me and said: “You can ask nicely!” And proceeded to show me the middle finger. Erm, no, I will not ask you nicely to be quiet in a theatre. I shouldn’t be asking or telling you at all. If you don’t know how to behave in a theatre, then stay home. Of course, their behaviour didn’t change much and part of me believed that they tried to do whatever they could in Act 2 to annoy me. Oh well, speaks more about them then it is about me. It’s sad really, how people behave in theatre nowadays. Part of me wishes ticket prices would increase to Broadway levels but I doubt that would keep the riff-raff out. Obviously you're right that you shouldn't have to tell someone to be quiet, but I could never openly tell someone to shut up! That was never going to lead to a positive response, and a bit of politeness goes a long way (even though they're being rude by talking).
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Post by amyja89 on Jun 19, 2024 9:56:31 GMT
Perhaps I’m naive, but I don’t like to see people equating price of ticket with standard of behaviour. As somebody who has sat in all areas of theatres in my time, I have found that those who are able to pay the highest prices in stalls are the ones who feel entitled to still exist in their own universes.
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Post by paulbrownsey on Jun 19, 2024 10:08:08 GMT
"Perhaps I’m naive, but I don’t like to see people equating price of ticket with standard of behaviour. As somebody who has sat in all areas of theatres in my time, I have found that those who are able to pay the highest prices in stalls are the ones who feel entitled to still exist in their own universes."
I'm afraid that's the strategy I tend to follow on what are nowadays my rare visits to the theatre, reckoning that someone uninterested may come along to keep a friend company for £20 but not for £60 or £70. (I'm talking regional prices, not London ones.) I can't say that when I do this, my visit to the theatre is always trouble-free, so perhaps your experience shows I'm wrong.
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Post by matttom0901 on Jun 19, 2024 10:39:38 GMT
I am currently on my way home from a production of Mean Girls at the Savoy. I expected a certain kind of people to attend so it wasn’t really a shock when I experienced the following. I was sitting in the center stalls seat. In front of me there were 2 girls who kept turning their heads towards each other, whispering, even talking loudly every couple of minutes, and their whole behaviour was quite distracting. I asked them once, actually told them, to be quiet and was hoping that would be it. After a while they started talking again, so I told them to shut up. One of the girls turned around, looked at me and said: “You can ask nicely!” And proceeded to show me the middle finger. Erm, no, I will not ask you nicely to be quiet in a theatre. I shouldn’t be asking or telling you at all. If you don’t know how to behave in a theatre, then stay home. Of course, their behaviour didn’t change much and part of me believed that they tried to do whatever they could in Act 2 to annoy me. Oh well, speaks more about them then it is about me. It’s sad really, how people behave in theatre nowadays. Part of me wishes ticket prices would increase to Broadway levels but I doubt that would keep the riff-raff out. Obviously you're right that you shouldn't have to tell someone to be quiet, but I could never openly tell someone to shut up! That was never going to lead to a positive response, and a bit of politeness goes a long way (even though they're being rude by talking). If you had read my post, you would have noticed that I asked them to be quite once before that. So I fail to see how I should be nice to people who continue to cause a disturbance to others with their inconsideration.
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