2,452 posts
|
Post by theatremadness on Mar 19, 2020 17:03:38 GMT
Well I've tried emailing support@ too to see if it works as I would also prefer a refund on my Waitress tickets as opposed to a voucher. I have tickets booked via TT for OFAH later in the month too but I’ll wait until they contact me about the voucher until I ask again.
|
|
2,452 posts
|
Post by theatremadness on Mar 20, 2020 15:41:20 GMT
Haven't heard back from them yet but just an update, seems that TT have updated their T&C's regarding cancellations and they now say that they will offer the voucher but if you want a refund, then you can contact support via the web form and they will process it.
|
|
316 posts
|
Post by ABr on Mar 21, 2020 9:19:45 GMT
I received an email from them last night about a show I have booked for the 10th April, but nothing as of yet for shows I have booked on the 23rd and 30th of March! I'm happy to take the voucher, my issue is that all the shows I've booked have been on the Official London Theatre Week offer, so hoping there will be offers once theatres reopen so I can get similar deals. Thought at this rate, I just hope that shows reopen, it so sad seeing shows that wont open again!
|
|
3,059 posts
|
Post by Dr Tom on Mar 21, 2020 10:46:19 GMT
I had two shows booked through them for NYC. Got the 110% email, to which I quickly replied to ask for refunds.
Yesterday, two vouchers came through, ignoring the request. I didn't reply further.
Today, I got two notifications that I'll be refunded. So, looks like they are honouring refunds, even if things aren't happening in order.
|
|
4,564 posts
|
Post by Mark on Mar 24, 2020 20:11:13 GMT
Still nothing back from TodayTix. Still being asked to rate my show in the app. 12 days since show date and not even an automatic voucher. I sent a message last week saying I was happy to accept a voucher in £ or a full refund.
|
|
2,452 posts
|
Post by theatremadness on Mar 24, 2020 21:32:44 GMT
Keep trying, Mark! Make sure you're emailing support@ - they emailed yesterday re OFAH that I was due to see tonight and that I’d be getting a voucher. Asked if I could switch voucher to refund instead and they said to do it when you get the voucher through and send them the order confirmation number. I got no response about a Waitress refund email that I sent last week, so resent it yesterday whilst they were replying quickly with the confirmation code and they said they'd process it ASAP and I got the refund in my bank account today.
|
|
134 posts
|
Post by romeo94 on Mar 24, 2020 21:34:20 GMT
Still nothing back from TodayTix. Still being asked to rate my show in the app. 12 days since show date and not even an automatic voucher. I sent a message last week saying I was happy to accept a voucher in £ or a full refund. I'm sure the delay has something to do with a pandemic going on...
|
|
4,564 posts
|
Post by Mark on Mar 24, 2020 21:51:58 GMT
Still nothing back from TodayTix. Still being asked to rate my show in the app. 12 days since show date and not even an automatic voucher. I sent a message last week saying I was happy to accept a voucher in £ or a full refund. I'm sure the delay has something to do with a pandemic going on... Aren't their entire workforce at home responding to emails? The performance I was booked at was for the first day that any of the shows got cancelled (12th March). The performance was cancelled an hour after I bought my ticket. If I'm supposed to believe they are working through them in the correct order, I wouldn't have means to be annoyed.
|
|
3,059 posts
|
TodayTix
Mar 24, 2020 22:27:56 GMT
via mobile
Post by Dr Tom on Mar 24, 2020 22:27:56 GMT
I had two shows booked through them for NYC. Got the 110% email, to which I quickly replied to ask for refunds. Yesterday, two vouchers came through, ignoring the request. I didn't reply further. Today, I got two notifications that I'll be refunded. So, looks like they are honouring refunds, even if things aren't happening in order. The refunds for the US shows did come through to my credit card yesterday, so the rest of you should get them. Took about two weeks from when I put the request in.
|
|
1,846 posts
|
TodayTix
May 5, 2020 14:08:39 GMT
via mobile
Post by NeilVHughes on May 5, 2020 14:08:39 GMT
As of a few minutes ago TodayTix becomes TomorrowTix.
|
|
|
Post by partytentdown on May 5, 2020 14:19:49 GMT
As of a few minutes ago TodayTix becomes TomorrowTix. ?
|
|
302 posts
|
Post by Sam on May 5, 2020 14:21:40 GMT
|
|
|
Post by partytentdown on May 5, 2020 14:24:04 GMT
Sure.
|
|
|
290 posts
|
Post by southstreet on Nov 26, 2020 10:28:09 GMT
Same for me.
|
|
214 posts
|
TodayTix
Nov 26, 2020 13:31:15 GMT
via mobile
Post by Jane Parfitt on Nov 26, 2020 13:31:15 GMT
I decided yesterday to ask for a refund instead of the voucher I was given for my City of Angels tickets in March. The voucher was valid for 12 months but I really couldn't see me using it by March. Pleasantly surprised to receive an email from them this morning confirming that the refund has been processed!
|
|
7,509 posts
|
Post by alece10 on Nov 26, 2020 13:48:54 GMT
I decided yesterday to ask for a refund instead of the voucher I was given for my City of Angels tickets in March. The voucher was valid for 12 months but I really couldn't see me using it by March. Pleasantly surprised to receive an email from them this morning confirming that the refund has been processed! Thanks for the reminder as I also have a voucher for same show and I had forgotten about it
|
|
302 posts
|
Post by Sam on Nov 26, 2020 15:16:22 GMT
I got in touch as I'm happy to keep the vouchers but concerned I won't manage to use them before March. They've extended to the end of 2021 so here's hoping there will be a few shows on by then!
|
|
523 posts
|
Post by vabbian on Nov 26, 2020 19:12:08 GMT
£15 gift card for £10 on todaytix
- 50% more value
might be worth getting a few? idk I suppose £5 off a theatre ticket isn't such a big deal can only redeem one per purchase
|
|
|
Post by mrnutz on Jan 5, 2021 15:06:00 GMT
I just realised I had a few vouchers from cancellations caused by the first lockdown that are expiring in the next few months. I contacted TodayTix and they have extended these to 1st June 2022.
Does anyone know if they will combine multiple vouchers into a new single code? I'd rather not be tracking spending across multiple codes if I can avoid it!
|
|
86 posts
|
Post by confessor on Jan 5, 2021 18:12:40 GMT
I just realised I had a few vouchers from cancellations caused by the first lockdown that are expiring in the next few months. I contacted TodayTix and they have extended these to 1st June 2022. Does anyone know if they will combine multiple vouchers into a new single code? I'd rather not be tracking spending across multiple codes if I can avoid it! I contacted TodayTix last week as I had three vouchers due to expire in the next few months and they consolidated them all into one voucher without me even asking, so yes they absolutely will!
|
|
|
Post by mrnutz on Jan 6, 2021 7:45:18 GMT
I just realised I had a few vouchers from cancellations caused by the first lockdown that are expiring in the next few months. I contacted TodayTix and they have extended these to 1st June 2022. Does anyone know if they will combine multiple vouchers into a new single code? I'd rather not be tracking spending across multiple codes if I can avoid it! I contacted TodayTix last week as I had three vouchers due to expire in the next few months and they consolidated them all into one voucher without me even asking, so yes they absolutely will! Lovely, thanks for that!
|
|
7,509 posts
|
Post by alece10 on Jan 9, 2021 11:01:54 GMT
I contacted them yesterday as my voucher was due to expire in April and they got straight back to me and have extended it until June 2022. Good service and good result.
|
|
4,458 posts
|
Post by poster J on Jan 9, 2021 11:38:43 GMT
I contacted them yesterday as my voucher was due to expire in April and they got straight back to me and have extended it until June 2022. Good service and good result. Fair enough, but a better service would be to extend all vouchers automatically. I'd completely forgotten about mine, and not all of us have time at the minute to keep track of things like that.
|
|
544 posts
|
Post by amp09 on May 5, 2021 9:08:46 GMT
Offers have begun - quite a few shows with tickets at £20, £30 or £40 in the TodayTix ‘Spring Back To Theatre’ campaign that’s started today.
|
|
4,564 posts
|
Post by Mark on May 5, 2021 9:52:38 GMT
Some very good deals for Prince of Egypt/Heathers but the seat selection for everything else seems to be pretty poor.
|
|
4,594 posts
|
Post by Someone in a tree on May 5, 2021 10:06:32 GMT
Come from away isn't part of it. Joseph is but I can't really see the benefits. Hey hum. Thanks for posting though x
|
|
4,458 posts
|
TodayTix
May 5, 2021 11:54:07 GMT
via mobile
Post by poster J on May 5, 2021 11:54:07 GMT
Offers have begun - quite a few shows with tickets at £20, £30 or £40 in the TodayTix ‘Spring Back To Theatre’ campaign that’s started today. Some of them are deceiving - Les Mis doesn't appear to be discounted much at all, unsurprisingly.
|
|
544 posts
|
Post by amp09 on May 5, 2021 12:14:39 GMT
Agreed not the best offers available. Managed to pick up Heathers, Prince of Egypt and Jersey Boys. Hopefully better offers will become available closer to reopening of shows depending on how they're selling.
|
|
2,348 posts
|
TodayTix
Aug 13, 2021 18:13:14 GMT
via mobile
Post by zahidf on Aug 13, 2021 18:13:14 GMT
Anyone have an email address or telephone number for them? A show was cancelled a month ago and they STIll haven't sent a refund through.
|
|